Order Management Senior IT Specialist

Job Description

Join Eaton’s Information Technology team and help positively impact our business through leading technologies, exciting and challenging enterprise projects and new platforms.  We are currently seeking an Order Management Senior Specialist to join our Commercial Operations Center of Excellence (COCOE) team.  No relocation is being offered for this position.  The candidate will be based at any Eaton facility in the US. If the candidate resides within 50 miles of Beachwood, Ohio, the candidate must work at that site. If the candidate resides more than 50 miles away from Beachwood, Ohio, the candidate will work from a remote Eaton facility or an approved home office. 


The Order Management Senior Specialist designs, models, configures, and implements functional software and process solutions to meet desired business requirements.  


Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.  In this role:

  • You will be responsible for in-depth functional & business process knowledge of target application  - showing global leadership
  • You will maintain working relationships with senior IT management and group vice presidents of Sales, Channel, Pricing, Finance, Product Line Managment, Supply Chain
  • You will work in partnership with global decision makers and  business process owners on system requirements, processes, and systems.
  • You will manage requirements in line with global templates and guidelines. Ensure that solutions are for the benefit of all users, sites, divisions and regions.
  • You will be accountable for project delivery and overall customer satisfaction across the shared IT centers of excellence.
  • You will regularly communicate and reinforce project status, prioritization and timing back to all levels of the organization, including the communication of critical success measures, issues, and mitigation strategies. 
  • You will own the set-up and governance of consolidated, worldwide target processes.
  • You will demonstrate very strong analytical skills, to critically evaluate the information gathered from multiple sources and regions, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
  • You will apply governance processes to the change control, system development life cycle and ensure that necessary regression testing is delivered to ensure system integrity.
  • You will support end to end processes and has a strong level understanding of system touch points.
  • You will participate in global business process improvement committees as needed.
  • You will manage small order management projects and must comply with PMO standards.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. 

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


Basic Qualifications:

  • Bachelor’s degree from an accredited institution is required
  • Minimum 8 years of experience with Order Management systems including functional analysis or project management experience is required.
  • Candidate must be authorized to work in the US on a continuous basis without company sponsorship


Position Criteria:

Technical knowledge:

  • Order management, Master Data Management, eCommerce, SOA, ERP, front-end technologies
  • Knowledge of Eaton Vista Order Management System is a plus 

Soft Skills

  • Resolves problems which are often varied and non-routine and requires clarification.  Uses previous experience, analysis, and investigation to identify solutions.
  • Interprets and explains complex information to others often requiring persuasion.  Audience perspectives are diverse.  Frequently advises others on complex matters.
  • Requires conceptual thinking to understand complex issues and their implications.  Implementation of solutions often requires a longer term view, consideration of multiple perspectives, and understanding of future impact.
  • Interprets and explains complex information to others often requiring persuasion.  Audience perspectives are diverse.  Frequently advises others on complex matters.
  • Translates business or functional vision into plans and guides their execution.  Contributes to the development of business or functional strategy.  Results, at times, may impact the entire business or function. 
  • Work is done independently, but is reviewed at critical points. Operates with little supervision in a complex environment.
  • Can present to executive leadership, written communication at all levels of the organization, interact well with and represent Eaton with customers. Previous code development a plus

Preferred Qualifications

  • Previous code development a plus

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: North America – US/Puerto Rico
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time