Analyst IT

Job Description

Eaton’s Corporate division is currently seeking an Analyst IT to join our team. This position is based at our Cuautitlan facility.

The Analyst IT is responsible for provides desktop, basic application, and telecom support at Eaton locations. This position will participate in the centralized support for IT applications and systems to ensure timely, reliable, cost effective service to Eaton employees and customers. Performs daily activities relating to IT Site Infrastructure Support (SIS) of Data Networks – especially LAN, PCs, Servers, Telephony, and related systems. Possesses a detailed technical understanding of existing systems. Performs testing and evaluation of systems as part of a team. Performs analysis of system related issues. Creates system documentation and best practices in concert with other team members. The successful candidate will also be responsible for working collaboratively with the Zone SIS team and Corporate IT functional groups and participates on initiatives that are part of Eaton Business System processes, which raise the quality of support provided across the entire organization.  At smaller locations, this position may be responsible for all IT initiatives and directives that impact the location.  They may also be the primary IT SIS point of contact for business leadership at the site.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

Some activities related with the position will be:
  • Provides 1st and/or 2nd level PC support as applicable for infrastructure hardware and software in order to provide the customer with a workaround or a fix.

  • Provides desk-side support at sites and, at smaller sites, may be the main point of contact for desk-side support.

  • Participates in IT initiatives.  May be the lead for smaller initiatives.

  • Participates on projects as directed by IT Site Infrastructure Support (SIS).  May lead smaller projects.

  • Coordinates, schedules, tests, implements and documents application upgrades or patches in order to remain on current levels of software utilized in the supported sites.

  • Gathers information needed to support IT business metrics.

  • Maintains control of desktop software and hardware in order to ensure license compliancy and asset management.

  • Implement software and hardware upgrades to support IT initiatives and comply with established standards.

  • Maintain infrastructure in order to decrease downtime and maintain quality.

  • Stay current with industry trends in Information Technology advancements

  • Partner with other groups to seek out opportunities to increase end-user operational efficiency

  • Provides guidance and/or escalated support and problem resolution to more complex issues

     

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


Qualifications

QUALIFICATIONS
Required (Basic) Qualifications:
 
Preferred Qualifications:
  • Critical contact for infrastructure outages that cause negative business impact.

  • Work environment ranges from office to manufacturing floor situations.

  • May be contacted after hours for emergencies.

  • Must be able to work well under pressure.

  • Travel – 10-25%.


We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Latin America
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time