Field Quality Manager
Eaton’s Lighting division is currently seeking a Field Quality Manager to join our team. This position is based at our Peachtree City, GA facility.
The Field Quality Manager is responsible for the successful administration, planning, and execution of all advanced quality resolutions. In this role, you will apply the appropriate knowledge, skills, tools and techniques required to effectively manage the field quality team, improving processes and leveraging the necessary resources to successfully bring a customer claim to completion quickly and efficiently.
The manager acts as the lead and owns all aspects of field quality process. The manager will be responsible for setting team direction, working on strategic improvement projects and driving change across the Lighting Division quality, marketing, engineering and operations teams.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
You will drive quality improvements through cross functional coordination between quality, engineering and operations teams.
You will lead FQE team, coordinating on high profile issues and negotiations.
You will enable teams to execute contracts in accordance with the project scope and requirements by working with installing contractors.
You will identify project stakeholders (i.e. agents, contractors, engineers and/or end users) and determine needs and expectations for each project as it pertains to the complete lighting system.
You will establish clear set of goals for FQE team.
You will work with various functional groups to manage changes and change notices (i.e. marketing, engineering, quality, supply chain and operations).
You will review project scope changes and financial ramifications with installing contractors, end users, and finance team.
You will work with project stakeholders to suggest and implement improvements
You will coordinate processing of purchase orders and invoices as prescribed by the project schedule.
You will review BOM’s and purchase orders for errors.
You will review customer Return Material Requests through Electricals Testing and Analysis to approve/deny according to established procedures.
You will manage escalations and high priority issues as needed.
You will conduct post mortem or lessons learned review with key stakeholder as part of the continuous improvement effort to achieve world class field quality standards in the lighting industry.
You will review warranty trends and drive organization and product improvements
Eaton has announced its intent to spinoff its Lighting Business into publicly traded company (“SpinCo”). This transaction is expected to be completed by the end of 2019 and this position is expected to remain with SpinCo. The compensation and benefits that will initially be offered for this position are based on Eaton’s plans, programs and practices. The Lighting Business is in the process of developing its total rewards philosophy, strategy and structure, including the design of its benefits and annual and long-term incentive plans that will take effect when SpinCo becomes a publicly traded company. If you are offered and accept this position and are actively employed by the Lighting Business when SpinCo becomes an independent, publicly traded company, you will be eligible to participate in SpinCo’s compensation, health, welfare, and retirement benefit plans and programs and should have no expectations that SpinCo’s plans and programs will mirror or be substantially similar to Eaton’s.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
- Bachelor’s degree in Engineering from an accredited institution
- Minimum three (3) years of experience in technician, quality, or engineering position in the electrical or lighting industry
- Relocation assistance is not available for this position. Only candidates currently located within a 50 mile radius of Peachtree City, GA, will be considered.
- Must be legally authorized to work in the United States without company sponsorship.
Bachelor’s degree Mechanical or Electrical Engineering from an accredited institution
- Lighting control systems experience
Systems experience (BMS, Lighting Control, Automation, etc).
- Budget management experience.
Strong PC skills, including Windows and Microsoft Office
Excellent verbal and written communication skills
- Strong interpersonal skills with the ability to effectively interact with customers via the phone, e-mail and other written and verbal communication mediums
- Strong work ethic, flexibility, and a desire to actively contribute to the group’s success
- Ability to multi-task and prioritize work load efficiently
- Strong technical aptitude and learning agile
- Strong professional presence
- Team player
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: North America – US/Puerto Rico
Organization: EPG LD Lighting Division
Job Level: Team Leader/Supervisor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time