Service Centre Administrator

Job Description

PRIMARY FUNCTION:


To provide the administration service to clients through the accurate capturing, processing of instructions on contracted accounts, maintaining accurate & up to date record of client information and provide support toward the timeous resolution of client queries in order to maximize good customer experience.




ESSENTIAL FUNCTIONS:


 


  • Invoicing - To process and ensure the accuracy of the invoices.
  • Spares allocation - Issue of spare parts from allocated stores to scheduled work as required for the repairs.
  • Work In Progress – WIP report: Reconcile all open outstanding jobs where cost allocated too.
  • Back Log Report sales orders -  investigate and process Back log report on Sales orders
  • Reports -  Draft and provide reports to management  
  • Order Processing
  • Credit notes - Assist the invoicing clerk to investigate and process Credit notes
  • Quoting – Generate quotes and sending it to customers
  • Follow up on quotes and orders
  • Filling – general filing and scanning of documents
  • Job Scheduling – schedule technician jobs
  • Technician Productivity & Time Management
  • Contract Administration – General administration
  • General Customer services


Qualifications

REQUIRED QUALIFICATION


  • 2-3 years relevant work experience

  • N5 Certificate

  • Advanced MS Office


We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Europe, Middle East, Africa
Organization: Africa

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No