Eaton Careers

CustomerService/Master Scheduler

Santa Rosa Jauregui, Mexico
Supply Chain / Logistics


Job Description

Eaton’s Vehicles division is currently seeking a Customer Service & Master Scheduler to join our team. This position is based at our Querétaro facility.

The Customer Service & Master Scheduler is responsible for:

  • Develop the master production plan to satisfy customer demand while carrying minimum effective inventory
  • Develop Master Production Schedule in company system to prepare requirements for purchased and manufactured parts
  • Schedule & Coordinate finish goods shipments for Customers.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

Some activities related with the position will be:
  • Receive  and  analyze customer demand

  • Create a rolling 3-month Master Production Plan  (MPS) for designated products Customer’s requirements.

  • Analyze and identify risks associated with the Master Production Plan, including manufacturing lead times,  shortage parts

  • Ensure accuracy of MRP system

  • Create pick list for Customers (Assy Plants)

  • Follow-up of shipments.

  • Make sure all ASN´s have been sent

  • Support to Areas as required (Quality, Eng, Production, Projects, etc.)

  • Maintain customer systems (e.g. SMART, DRIVE, CMS, SUPPLY POWER etc.)

  • Monitor  customer ratings and dispute as appropriate
  • Drive continuous improvements & Participation in CI events

  • Monitor inventory levels to ensure plant inventory objectives are met

  • Monitor daily production ( track open order status through production, shipping, and delivery)

  • Manage phase in/phase out to avoid obsolete material

  • Maintain F/G Kanban system updated

  • Monitor Sales  in daily basis

  • Support the S&OP process  to review demand, service levels, performance against schedule, inventory strategy, supply plan to meet demand, and resource implications.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


Required (Basic) Qualifications:

  • Special Freights (Outbound)

  • Customer Ratings

  • Customer OTD

  • DOH
  • Master Schedule Production Performance

Preferred Qualifications:
  • Bachelors Degree in  Business Admin, Engineering or similar

  • MFG Pro Advanced

  • Strong Negotiations skills

  • ERP Planning skills (preferably MFG/Pro)

  • English advanced

  • Experience using MRP / ERP systems, especially Advance Planning Systems

  • Technical knowledge of BOM, schedule execution, and inventory management

  • BMW. Chrysler, Mopar, GM, AUDI &  Ford  rating systems and disputing process

  • APICS training Desirable

  • 6 to 8 Years experience (at least) as customer service  and  planner

  • Six Sigma  training -  Yellow Belt  (Desirable)

Position Success Criteria :
  • Sense of urgency
  • Team Work

  • Planning Skills

  • Initiative
  • Analytical and decision making skills

  • Leadership Ability

  • Ability to manage priorities and crisis situations

Excellent written and verbal communication skills to maintain good relations with customers, suppliers, plant and divisional personnel

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Supply Chain / Logistics

Region: Latin America
Organization: HYD Hydraulics Group

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 072081