Eaton’s Vehicles division is currently seeking a Customer Service & Master Scheduler to join our team. This position is based at our Querétaro facility.
The Customer Service & Master Scheduler is responsible for:
- Develop the master production plan to satisfy customer demand while carrying minimum effective inventory
- Develop Master Production Schedule in company system to prepare requirements for purchased and manufactured parts
- Schedule & Coordinate finish goods shipments for Customers.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
Receive and analyze customer demand
Create a rolling 3-month Master Production Plan (MPS) for designated products Customer’s requirements.
Analyze and identify risks associated with the Master Production Plan, including manufacturing lead times, shortage parts
Ensure accuracy of MRP system
Create pick list for Customers (Assy Plants)
Follow-up of shipments.
Make sure all ASN´s have been sent
Support to Areas as required (Quality, Eng, Production, Projects, etc.)
Maintain customer systems (e.g. SMART, DRIVE, CMS, SUPPLY POWER etc.)
- Monitor customer ratings and dispute as appropriate
Drive continuous improvements & Participation in CI events
Monitor inventory levels to ensure plant inventory objectives are met
Monitor daily production ( track open order status through production, shipping, and delivery)
Manage phase in/phase out to avoid obsolete material
Maintain F/G Kanban system updated
Monitor Sales in daily basis
Support the S&OP process to review demand, service levels, performance against schedule, inventory strategy, supply plan to meet demand, and resource implications.
Required (Basic) Qualifications:
Special Freights (Outbound)
Master Schedule Production Performance
Bachelors Degree in Business Admin, Engineering or similar
MFG Pro Advanced
Strong Negotiations skills
ERP Planning skills (preferably MFG/Pro)
Experience using MRP / ERP systems, especially Advance Planning Systems
Technical knowledge of BOM, schedule execution, and inventory management
BMW. Chrysler, Mopar, GM, AUDI & Ford rating systems and disputing process
APICS training Desirable
6 to 8 Years experience (at least) as customer service and planner
Six Sigma training - Yellow Belt (Desirable)
- Sense of urgency
Analytical and decision making skills
Ability to manage priorities and crisis situations
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Supply Chain / Logistics
Region: Latin America
Organization: VEH NAA North America Auto
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time