Supervisor Service

Job Description

Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E

 

Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people?

 

The primary function of this role is to develop and implement service business strategy, manage effectively electrical service sales and operations including warranty and technical support, lead the service team for growth, in Russia and Kazakhstan.

 

You will work within the world class Service team at Moscow, while being strongly connected with the regional service team.

 

 

Your key deliverables:


          LEAD

  • You will be responsible for managing the service team

  • You will establish performance goals for service team employees and monitor performance on a continual basis

  • You will be responsible for the team/individual’s development, including formal training program and coaching.

     

    SALES

     

  • Develop and implement effective strategic plan for service sales and service business growth, including service sales plan implementation

  • You will manage and control sales budget and costs of local service unit (P&L responsibility)

  • You will offer new service products, develop pricing and commercial terms and conditions for services

  • Manage all service contracts matching agreed SLAs (service level agreements), Eaton policies and safety standards

  • You will monitor and analyze sales/services trends and changes on the market, manage close cooperation with marketing team.

  • You will evaluate and communicate regularly service performance to local and regional management

     

    OPERATIONS

     

  • Provide operational leadership to the service team by coordinating country service operations

  • Coordinate service operations with other departments/divisions to ensure customer satisfaction growth

  • Ensure regional service network development focused on win-win service partnership

     

    TECHNICAL SUPPORT

  • Provide technical expertise altogether with service engineers and alignment with support team of manufacturing facilities

  • Ensure effective warranty and after warranty support

     

     

    FURTHERMORE

  • You will develop, maintain and improve business relations with key customers, distributors and service partners

  • Seek out and target new customers and new sale opportunities, initiate action plan for existing and new business growth

  • You will manage and be responsible for all service business safety issues, related to engineering operations, to match local regulations and Eaton global standards and regular reporting requirements.

  • Provide permanent department safety score growth and work risk assessments

  • Assess continuously local customer needs and competitive landscape and specific strategy.

  • You will provide daily business operations backup for subordinates in case of emergency (customer's tech support, invoicing warranty claims processing, contracts management, etc)

 

Qualifications

Are you?

Required:

 

  • University Degree in Electronics / Electrical / Power Electronics Engineering

  • 3 years of sales experience in Electrical / Power Electronics industry, quotation, calculation or application engineering

  • Knowledge of electrical products, including, but not limited to Power management (1ph UPS’s, 3ph UPS) systems/Low voltage/Middle voltage power distribution systems

  • People management experience is a plus

  • Electrical safety certification (group 4-5)

  • Fluent English and Russian

  • Excellent communication, organizational and motivational skills

     

     

Then we want to hear about you!

 

What Eaton offers:

 

  • Competitive compensation and benefits package

  • Great promotional opportunities – We encourage internal promotion, whenever possible.

  • Excellent working environment – safety and ethics are really important for us.

  • Inclusion& Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully.

  • Learning& Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.


 

(Candidate applying to the vacancy will be subject of the background screening. – if applicable)

#LI-IR1 

 

 

 


We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Europe, Middle East, Africa
Organization: Sales EMEA

Job Level: Team Leader/Supervisor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time