Lighting Services Manager
Eaton’s Lighting division is currently seeking a Specification Connected and Lighting North to join our team.
This position will be responsible for supervising the day-to-day activities of the Customer Experience Shared Services team located in Monterrey, Mexico. This position will work closely with the Customer Experience management team in Peachtree City, Georgia. The selected candidate will perform the following duties: supervision of personnel, activity accuracy, process development and training, additional enhancement and process improvement initiatives for the shared services team members.Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
Some activities related with the position will be:
- Supervise Team Members
- Implement and Maintain Performance Metrics
- Develop and Maintain effective relationship with US Customer Experience team members
- Lead and Implement Lean initiatives as identified by team members
- Communication with plant personnel, sales team, agents, distributors and end users as needed
- Assess, coach and develop team members to strengthen their technical and business skills
- Develop and Retain top quality personnel, who excel at providing customer value through the execution of processes, commercial savvy and effective relationship building with internal and external customer
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
Bachelor degree or technical career is required.
Minimum 3 years supervisor of people experience
Minimum 3 years customer support or interaction experience
High Ability to speak, write, and read English
Project management skill to lead and work in matrix project teams and deal with multiple stakeholder
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Supply Chain / Logistics
Region: Latin America
Organization: EPG LD Lighting Division
Job Level: Manager
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time