Job Description


If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.

We are looking forward to an ASSOCIATE ANALYST - CREDIT & COLLECTIONS in Eaton’s Global Finance System and Services, based in Pune, India.

In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

Identify reason customers deduct and resolve deductions/dispute in tandem with various Eaton Departments, communicate credit department and company payment policy, participate in process improvement projects, and support other management directives as prescribed.


Your essential responsibilities:


A. Manages a deduction portfolio within a group of assigned accounts to identify, investigate, and analyze all deductions to determine their validity.


B. Analyzes root cause of the deductions to determine if the deductions are legitimate or should be presented again for collection.


C. Ensures that deduction issues are communicated to the appropriate level of the organization, i.e. with pricing, sales, or manufacturing facilities.


D. Understands logistics to be able to determine the appropriateness of freight charged to customers, and deal with lost shipment issues.


E. Ensures appropriate approvals and documentation is received in order to resolve outstanding deductions. Approvals will need to fall within established limits of authority matrix.


F. Takes a proactive approach to identify what causes deductions and identify measures and processes that will help eliminate future deductions.


G.Provides customer service and develop relationships with internal/external customers and suppliers.

H.Provides monthly or as required reporting on deduction portfolio as required by management team.

I. Markets, trains, counsels, advises, and communicates credit department policies and procedures to company personnel


J. Abides by Robinson-Pattman Act, Fair Debt Collection Practices Act, Cannons of Business Credit Ethics, and Eaton Ethics Policy at all times.


If you are having,

Basic Requirements:


  • Bachelors Degree Required (Business, Finance, Commerce)

  • MBA Finance preferred

  • 3-5 years Business to Business Deduction Resolution, Credit/Collection Experience

  • Effectively securing prompt payment from customers while employing commercial sensitivity, business acumen, and good judgment

  • Effective business writing and professional communication skills

  • Experience utilizing Oracle 11i/R12, SAP, GetPaid preferred

  • Experience utilizing Microsoft Office, Internet, and related computer skills

  • Demonstrated Effective Customer Service Skills

  • Demonstrated Effective Negotiation Skills

  • Work independently, decisively and timely

  • Adapts to change, plans and prioritizes as required

  • Willing to work US hours (6pm to 3am IST)

  • Utilize quality tools/initiatives

  • Proficient in commercial sensitivity and business acumen

  • Demonstrates effective autonomous decision making within limits of authority

  • Demonstrates effective communication skills

  • Demonstrates effective evaluation and problem-solving skills

  • Represents Eaton Electrical in Credit Industry, Customer, and Internal Meetings

Yes! Because you are the one we are looking for, we hope to hear from you now!

*We make what matters work.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day.

It’s where bold, bright professionals like you can reach your full potential - and where you can help us reach ours.  Need more about Eaton? Come on in @

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Finance/Accounting

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No