Eaton Careers

Product Engineer

Raleigh, North Carolina


Job Description

Eaton’s Power Quality division is currently seeking a Senior Sustaining Customer Product Engineer to join our team. This position is based at our Raleigh, NC facility.
The Senior Sustaining Customer Product Engineer is responsible for providing customer support to single phase uninterruptible power supplies (UPS) and rack power distribution unit (PDU) customers in the Electrical Sector Americas region.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
  • You will provide senior engineering support for both internal and external OEM customers. This may include working in the engineering lab doing troubleshooting, analysis, as well as testing of changes to firmware or hardware of the product.
  • You will manage engineering change requests (ECRs) from manufacturing and service personnel for feasibility and correctness.
  • You will develop and implement functional product and process improvements in the department based on lessons learned, best practices and standardization. You will work with new product development (NPD)  team  to teach lessons learned and improvements of existing product issues and obtain necessary knowledge of new products before their production launch.
  • You will collaborate with Product Managers and manufacturing facilities to determine opportunities for product cost savings and other product enhancements.
  • You will work with purchasing and manufacturing to address obsolete end of life (EOL) component issues before the components are no longer available.
  • You will demonstrate being a role model for safety including maintaining a safe and organized lab area
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


Required (Basic) Qualifications:
Preferred Qualifications:
  • Knowledge of Engineering Change Order systems
  • Exposure to Information Technology, Network Connectivity, and IOT
  • Work experience with Uninterruptable Power Supplies (UPS) systems
  • Work experience in a Product Support Engineering role
  • Experience interfacing with customers
  • Six Sigma Design experience
Position Success Criteria :
  • Ability to demonstrate strong problem solving skills using logic and methods to solve difficult problems with effective solutions
  • Ability to demonstrate customer focus and customer experience
  • Ability to demonstrate excellent written and verbal communication skills
  • Hands on experience in troubleshooting electrical electronic equipment in a lab environment
  • Ability to demonstrate high level of attention to detail and organizational skills
  • Ability to work with a sense of urgency
  • Ability to self-motivate, self-manage, be team-oriented, Proactive
  • Ability to work cross-functionally and globally
  • Ability to demonstrate proficiency in Microsoft Office applications
  • Ability to demonstrate process  improvement methodology
  • Ability to demonstrate technical learning agility

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Engineering

Region: North America – US/Puerto Rico
Organization: ESSG PQD DPQ Distributed Power Quality

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time

Requisition ID: 070152