Travel and Expense (Concur)
Eaton’s Corporate division is currently seeking a T&E (Concur) end user support to join our team. This position is based at our Queretaro office.
This role is in the Supplier Process Travel Expense area in a shared services environment that (1) processes 117K expense reports annually for a total value of $112M; (2) administers X corporate travel cards for X travel expense users, according to the Eaton stablished policies.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
Communicates effectively and promptly with internal customers and all levels of management through phone or e-mail.
Provides customer service within contracted service level agreement of 24 hours.
Performs entry of customer requests into the customer service tracking system.
Performs daily processes to balance system processing and to set up or modify user accounts for travel expense.
Analyzes problems, determines root causes and recommends solutions.
Coordinates problem resolutions between the service providers (Concur Technologies, American Express and CitiBanamex) and the internal customers.
Addresses escalated internal customer issues and leads activities to resolve internal customer concerns.
Participates in continuous improvements and project work to drive functional excellence.
Supports acquisitions, divestitures, and reorganizations, including roll-outs to non-U.S. locations in Canada, Mexico and Brazil.
Develops and documents new processes and improvements.
Prepares metric analysis and reporting.
Completes special handling requests, including assists with Corporate Card reconciliations.
Trains internal customers on travel expense and purchasing card systems, processes and procedures, and on the American Express programs.
Functions well in a team environment.
Performs to meet individual and team goals, as well as drives individual development plans.
Coordinates the retention process for purchasing card statements and travel expense reports for audit requests from Eaton Internal Audit and state taxing authorities."
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
Commercial degree or bachelor degree in accounting or finance preferred.
A minimum of 2 years of experience in the area.
Two plus years travel expense, purchasing card, or corporate card program administration experience preferred. Proven experience with Microsoft Office Suite. Strong customer service orientation. Shared service experience a plus. Multi lingual (english-spanish) a plus.
Good written and oral communication, organization, solving problems, ability to provide data analysis for process improvements.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Latin America
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time