Eaton Careers

Senior Customer Support Administrator

Titchfield, United Kingdom


Job Description

  • Manage local workload for Admin team on a daily basis.
  • Become the knowledge holder for complex shipments (esp. Military)

  • Receipt and process new repairs to contract review

  • Maintain accurate records  through scanning and physical storage

  • Complete and update action plans (4ups) relating to departmental targets (& in APEX)

  • Contact & support customers where required to progress repair orders

  • Ensure Takt rates are met

  • Attend Tier 1 & 2 meetings to relay current information relating to targets to plan

  • Ensure urgent repairs are prioritised suitability through all stages

  • Support shipping in-line with output plans

  • Drive Lean process improvements  to reduce lead times

  • Undertake administrative duties to support Aftermarket operations

  • Troubleshoot/problem solve transactional errors/system errors

  • Ability to work under pressure


    • Good experience in working in Repairs (Part 145)

    • Good working knowledge of certification requirements EASA/8130 etc.

    • Man management skills (preferably previous supervisory skills)

    • Proven record in using and driving Lean Manufacturing Techniques and working/leading in high performance teams

    • Good Excel working level

    • Ability to understand contractual requirements

    • Excellent working knowledge of MFG-Pro especially repairs module

    • Use of customer portals

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Europe, Middle East, Africa
Organization: AER FMC Fuel Motion Control Systems

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No

Requisition ID: 069454