Voltage Regulator Support Application Engineer
Eaton’s Power Systems division is currently seeking a Voltage Regulator Support Application Engineer to join our team. This position is based at our Waukesha, Wisconsin facility.
The primary focus of this position is to satisfy customer needs regarding the application of single-phase step voltage regulators and related products from within the voltage regulator marketing team. This focus will be accomplished through direct and indirect post-sales support. Support activities will include, but not be limited to phone and email product troubleshooting, facilitation of warranty service activities, product training for customer and Eaton personnel, sales team support, service parts order support, and writing voltage regulator technical documentation.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
You will maintain an in-depth knowledge of step-voltage regulators, their controls and their application through continuous training.
You will employ in-depth product knowledge to provide direct customer support via phone or email answering questions, providing application information and assisting with troubleshooting.
You will develop and improve voltage regulator product training materials and equipment.
You will organize and lead voltage regulator product training for Sales, customers and Eaton employees.
You will utilize Q-Pulse for recording and creating detailed VRSupport tickets describing customer issues.
You will work with cross-functional teams to ensure customer issues are resolved in a timely and accurate manner.
You will develop, write and edit voltage regulator product technical literature; work with MarCom and vendors refining and producing accurate, high quality literature.
You will support Engineering and Marketing with the production of technical literature meeting product release deadlines.
You will utilize experience from customer interactions to provide Engineering and Marketing with competitive and data relative to trending product requirements, uses and applications.
You will support customer visits, plant tours, and customer witness testing.
You will perform troubleshooting, testing and support for failed equipment analysis and application investigations; provide written analysis when required.
You will provide technical guidance for Sales, customers and service providers for product repairs.
You will support service part quotes by establishing a list of parts approved for quoting, research and identification of parts and their associated parts numbers.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Bachelor’s Degree from an accredited institution or working towards a Bachelor's Degree from an accredited institution
Minimum of 3 years in Production, Manufacturing, Quality, Field Service, or Engineering
Candidate must be legally authorized to work in the United States without company sponsorship
Two years in the role as a Service Technician or experience in a customer service related position
Effective problem solving skills
Knowledge of technical and commercial aspects of product design, manufacture, and application.
Excellent communication skills
Strong interpersonal skills
PC application experience including MS Office products
- Knowledge of SAP
- Attention to detail
Ability to multi-task and quickly set up priorities
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: North America – US/Puerto Rico
Organization: ESSG PSD Power Systems Division
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time