The field services Engineer will be responsible for providing a first class service for the Eaton installed base products to ensure maximum customer satisfaction and loyalty. They will be responsible for commissioning, preventive maintenance and product repairs.
KEY PERFORMANCE INDICATORS:
• Continued high levels of customer satisfaction
• A flexible attitude to work
• Attend and understand engineer training
• Achieve appropriate first time fix rate.
• Adhere to anti-static procedures
• Adhere to Eaton’s Life Saving Rules
• Adhere to Eaton’s Code of Ethics
• Implement field re-engineering programs
• Identify and assist in Key accounts
• Provide an efficient feedback path technical and commercial
• Refer business leads
• All parts returned within 5 working days
PRE-REQUISITE SKILL LEVEL
HNC, or higher, in Electrical and Electronic Engineering or equivalent.
Three phase electrical installation or maintenance experience essential.
Good understanding of switch panels and power distribution.
Ability to understand system connection drawings.
Understanding of power electronics, rectifiers & inverters.
Understanding fault finding techniques
Experience with HMI (Human Machine Interface) software and power monitoring software packages.
Working knowledge of industrial communication protocols such as Modbus, SNMP, OPC, DDE, TCP/IP an advantage
Programming of PLC control systems (Power Control, Generator Control, SCADA, or process control) an advantage
Experience / Understanding of high voltage battery systems an advantage.
Health and Safety training an advantage.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Europe, Middle East, Africa
Organization: Sales EMEA
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: Yes, 75 % of the Time