Eaton Careers

GBO Contact Center Agent

Tanauan City, Philippines
Human Resources


Job Description

GBO Contact Center Agent #066603

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.

We are looking for GBO Contact Center Agent in Eaton’s Corporate Division, based in Tanauan, Batangas.

In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

The HR Contact Center Agent is primarily responsible for receiving inbound calls and emails from HR clients, managers and staff within the organization. This role will provide HR front office support including HR system on a day-to-day basis and contributing to the long-term development of HR Shared Service functions.

Your essential responsibilities:

  • Provide outstanding customer service and support by resolving inquiries and/or issues on compensation and pay, benefits, employee data, and company policies via call/email

  • Foster an environment that promotes Eaton’s goals, philosophies, and encourages continuous improvement through participation and teamwork

  • Contribute to the development of business process documentation and process improvement initiatives

  • Drive internal employee engagement activities

  • Provide outstanding customer service and support by resolving inquiries and/or issues on compensation and pay, benefits, employee data, and company policies via call/email


If you have:

  • Bachelor’s degree

  • Minimum 3 years of BPO experience

  • Must be willing to work on night shift

  • Must be willing to work in Sto. Tomas, Batangas (First Philippine Industrial Park)

Position Criteria:

  • Excellent communications skills (written and oral)

  • Excellent listening skills

  • Detail-oriented

  • Strong analytical and problem solving skills

  • Able to work well with people across multiple functions and cultures

  • Advanced PC skills (Microsoft Excel, Outlook, Word and databases)

Preferred Qualifications:

  • Experience with Oracle or any other HRMS applications

  • HR BPO experience, preferred

Yes! Because you are the one we are looking for, we hope to hear from you now!

*We make what matters work.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day.

It’s where bold, bright professionals like you can reach your full potential - and where you can help us reach ours.  Need to know more about Eaton? Visit our website @


Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www.

Job: Human Resources

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Entry Level
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No

Requisition ID: 067441