Eaton Careers

Analyst - Credit & Collections

Pune, India


Job Description

Job Title: Analyst-Credit & Collections Req-#067430

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.

We are looking forward to an Analyst-Credit & Collections in Eaton’s Global Finance System and Services, based in Pune, India.

In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

This position is responsible (A) to collect past due accounts receivables of Hydraulics operations in India

B.         The incumbent will have to resolve disputes and meet internal as well as external customer expectations

C.         The incumbent will reduce credit risk, improve cash flow and resolve customer claims/disputes

D.         The incumbent will prepare reports related to Accounts Receivable


Your essential responsibilities:

Manages standard portfolio of customers with regards to receivables, collections and order review and release. Willing to work in APAC shift (09:00am to 06:30pm slot).

Conducts collection calls, resolve billing issues, investigate returns & credit issues

Liaises with plant/warehouse, salespersons, plant finance team, customer support team, project managers and others in the organization to resolve disputes/customer claims on unpaid invoices

Negotiates customer disputes to resolution and documents root cause and highlights to appropriate levels

Identifies patterns and gets to the root of issues causing delinquencies and leads resolution of identified issues to improve customer experience and ultimately department past due metrics

Participates in process improvement projects

Communicates effectively with external and internal stakeholders

Understands the entire order to cash value stream and applies the knowledge to achieve results

Documents new and existing processes. Updates documents as soon as improvements are made

Markets, trains, counsels, advises, and communicates credit department policies and procedures to company personnel

Provides customer service and develops relationships with internal/external customers and suppliers

Maintains accurate credit & collection files.  Maintain electronic collection notes for each customer account.

Maintains accurate customer information for billing purposes in accounts receivable and ERP System.

Abide by Audit requirements and Rules and Regulations as and when laid by the company, government regulators and agencies at all times

GTM Export bills application confirmation before upload for BRC

Inter Company collection follow up and cash application working with source plants and reconciliation

New Customer set up, credit review, customer credit review, ship to code creation in MFGPro

Bank Guarantees checking, request to treasury and obtain the same, coordination with Sales team and Treasury

Credit hold analysis and control

Top 20 past due line wise follow up and action plan


If you are having,

Basic Requirements:

Bachelors Degree Required (Business, Finance, Commerce)

5+ years Business to Business Credit/Collection Experience

Effectively securing prompt payment from customers while employing commercial sensitivity, business acumen, and good judgment

Effective business writing and professional communication skills

Experience utilizing Oracle R12, MFGPro ERP

Experience utilizing Microsoft Office Suite, Internet, and related computer skills

Demonstrated Effective Customer Service Skills

Demonstrated Effective Negotiation Skills

Work independently, decisively and timely

Adapts to change, plans and prioritizes as required

Willing to work APAC hours (09:00am to 06:30pm IST)

Flexible to work out of Eaton’s Kharadi, Pune office or Pimpri, Pune plant as required


Yes! Because you are the one we are looking for, we hope to hear from you now!

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Finance/Accounting

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: No

Requisition ID: 067430