Analyst - Credit & Collections
Job Title: Analyst-Credit & Collections Req-#067430
If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.
We are looking forward to an Analyst-Credit & Collections in Eaton’s Global Finance System and Services, based in Pune, India.
In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.
This position is responsible (A) to collect past due accounts receivables of Hydraulics operations in India
B. The incumbent will have to resolve disputes and meet internal as well as external customer expectations
C. The incumbent will reduce credit risk, improve cash flow and resolve customer claims/disputes
D. The incumbent will prepare reports related to Accounts Receivable
Your essential responsibilities:
Manages standard portfolio of customers with regards to receivables, collections and order review and release. Willing to work in APAC shift (09:00am to 06:30pm slot).
Conducts collection calls, resolve billing issues, investigate returns & credit issues
Liaises with plant/warehouse, salespersons, plant finance team, customer support team, project managers and others in the organization to resolve disputes/customer claims on unpaid invoices
Negotiates customer disputes to resolution and documents root cause and highlights to appropriate levels
Identifies patterns and gets to the root of issues causing delinquencies and leads resolution of identified issues to improve customer experience and ultimately department past due metrics
Participates in process improvement projects
Communicates effectively with external and internal stakeholders
Understands the entire order to cash value stream and applies the knowledge to achieve results
Documents new and existing processes. Updates documents as soon as improvements are made
Markets, trains, counsels, advises, and communicates credit department policies and procedures to company personnel
Provides customer service and develops relationships with internal/external customers and suppliers
Maintains accurate credit & collection files. Maintain electronic collection notes for each customer account.
Maintains accurate customer information for billing purposes in accounts receivable and ERP System.
Abide by Audit requirements and Rules and Regulations as and when laid by the company, government regulators and agencies at all times
GTM Export bills application confirmation before upload for BRC
Inter Company collection follow up and cash application working with source plants and reconciliation
New Customer set up, credit review, customer credit review, ship to code creation in MFGPro
Bank Guarantees checking, request to treasury and obtain the same, coordination with Sales team and Treasury
Credit hold analysis and control
Top 20 past due line wise follow up and action plan
If you are having,
Bachelors Degree Required (Business, Finance, Commerce)
5+ years Business to Business Credit/Collection Experience
Effectively securing prompt payment from customers while employing commercial sensitivity, business acumen, and good judgment
Effective business writing and professional communication skills
Experience utilizing Oracle R12, MFGPro ERP
Experience utilizing Microsoft Office Suite, Internet, and related computer skills
Demonstrated Effective Customer Service Skills
Demonstrated Effective Negotiation Skills
Work independently, decisively and timely
Adapts to change, plans and prioritizes as required
Willing to work APAC hours (09:00am to 06:30pm IST)
Flexible to work out of Eaton’s Kharadi, Pune office or Pimpri, Pune plant as required
Yes! Because you are the one we are looking for, we hope to hear from you now!
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only