Eaton Careers

Customer Service and Inside Sales Support Team Leader (Swedish team)

Budapest, Hungary
Sales

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English

Job Description

 

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E

      

As Customer Service & Inside Sales Team Leader, you will be responsible for managing a team of Customer Service Representatives (CSR) and overseeing the order to invoice process to meet all related goals and objectives of both, Eaton and our Customer. Team Leader ensures and further develops the right service level to our customers in line with the company goals.

 

Your main duties :

  • Coaching, training and developing the CSR team
  • Generating KPI’s related to CSR performance metrics, areas for improvement and allocation of resources

  • Managing performance within the team along with annual appraisal for all team members

  • Developing processes and procedures to ensure consistent sales support and customer satisfaction

  • Involvement in Transition Management

  • Coordinating any Quality issue

  • Order to invoice processes

  • Communication with customers, suppliers and delivering after-sales service for business customers (telephone, mail)

  • Order Management

  • Close cooperation with other departments like Sales, Warehousing and Logistics

  • Driving on-time-delivery performance in line with customer and company goals

  • Managing and responding to all requested customer backlog changes

 


Qualifications

Required:

  • Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree
  • 2 – 3 years in Customer Service

  • Previous experience leading a team

  • Experience of working within Quality Engineering

  • Negotiation Skills

  • Customer Service Skills

  • Build and maintain positive customer relationships

  • Comfortable dealing with different levels of stakeholders within business

  • Fluent English

 Desired: 

  • Knowledge of Swedish or any other Nordics language would be a plus
  • Effective communication, team player, excellent problem solving, strategic thinking, taking and implementing initiatives
  • Results driven

What we offer:   

  • Competitive compensation and benefits package
  • Permanent contract in fast growing global company

  • Excellent working environment – safety and ethic are really important for us

  • Learning & Development  - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Europe, Middle East, Africa
Organization: ES EMEA Region

Job Level: Team Leader/Supervisor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No

Requisition ID: 067203