Technical Order Management Specialist (German Speaker)
Our 50 membered German team is further growing!
The primary function is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing. Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to internal and external customers in areas such as product/service order fulfilment processes, customer service requests such as and-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Resolves problems by applying established policies, procedures and tactics.
- Drive customer loyalty through increased productivity, improved value and through a high performance culture.
- Able to provide both in country and cross border support as needed.
- He/she is the point of reference for customers for all types of commercial requests: solve complex, high impact problems.
Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree
Good English capabilities
Fluent German Language Capabilities.
Minimum 2-3 years of (preferably electrical industry) customer service experience
Drive for results and collaborative style.
Excellent Communication and Interpersonal Skills (Written and Verbal).
Maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude.
Teamwork, networking and continuous learning skills.
Adapting change and process improvements
Good organizational and computer skills required to manage and organize high volume and diverse transactions.
Eaton is a power management company with 2017 sales of $20.4 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Europe, Middle East, Africa
Organization: Sales EMEA
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No