Senior Analyst - Big Data Support
At Eaton, we make what matters work. Our energy-efficient solutions help customers effectively manage electrical, hydraulic and mechanical power more reliably, safely and sustainably. We are dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton employs 99,000 people worldwide, and sells products to customers in more than 175 countries. Eaton generated sales of $20.4 billion in 2017. For more information, visit Eaton.com.
This exciting role is part of Eaton India Information Technology Center (EITC). EITC is focused on the key objective of creating value for Eaton’s Enterprise IT needs and contributes to key strategic objectives by leveraging the talent base in global and regional initiatives that improve Eaton’s competitive advantage, standardization and drive cost out. EITC provides an environment and opportunity to accelerate individual careers in a challenging environment that provides exposure to a world class Information Technology footprint. Employees at EITC are currently part of a globally diverse team of IT professionals who own and deliver solutions to our internal and external customers through capabilities in areas such as ERP, Engineering, Customer Facing Solutions, Business Intelligence, Architecture, Integration, Infrastructure, QA, Application development, Project Management, Security and Compliance etc.
ADQS is one of the Center of Excellence (COE) within Eaton’s Enterprise IT organization. It is comprised of Application, Development, Quality and Support teams. The COE exists to solution, build, run and support applications providing its end users a productive and seamless experience. ADQS CoE works with many other COEs within Enterprise IT, participating in the full application lifecycle from initiation through support. ADQS CoE accomplishes its purpose by being efficient through standardization, being accountable and transparent through balanced metrics, being reliable through a twenty-four hour on-call global support staffing model, and being passionate about its deliverables and services driving high levels of customer satisfaction. It strives to continually learn and find ways to deliver services and solutions better, faster and cost effective
In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.
If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.
We are looking forward to a Senior BI Support Analyst in Eaton’s Information Technology department, based in Pune, India.
ADQS COE, Support organization is looking for an ideal candidate for supporting Business Intelligence applications with primary focus on Big Data. The ideal candidate will have experience in Big Data appliances and Big Data Discovery design and development with a general understanding of additional BI tools like Oracle Business Intelligence Enterprise Edition (OBIEE), Microsoft Power BI and QlikView. The candidate will also be responsible to adhere and contribute towards the Enterprise BI best practices within Eaton and responsible for coordinating support of deployed solutions.
Your essential responsibilities:
Provide day-to-day support, predominantly Medium to High complexity incidents, that are disrupting normal business operation in a timely manner, to ensure timely, reliable, cost effective service to Eaton employees and customers. Demonstrates very good understanding of business processes and in-depth knowledge of the technology and applications. Articulate business requirements and challenges faced by users.
Identify and analyze top trends, suggest automations, alternatives to reduce trends/incidents.
Suggests and builds re-usable components (High complexity). Provides estimates for effort and schedule for assigned tasks. Delivers tasks end to end with productivity, on-Time and Quality.
Performs preventative maintenance. Identifies areas where improvements can be made to prevent future production problems and identifies and implements long-term, permanent solutions before the problem occurs.
Drive and promote ITSM best practices. Implements changes in compliance with Eaton practices for change management.
Satisfactorily deliver IT services exceeding the established SLAs while maintaining satisfactory customer feedback.
Prioritizes incidents to ensure high impact and urgent tickets are worked on priority and taking leadership to ensure no customer impact.
Serves as the primary end user contact point for related Support activities and customer escalations. Serves as escalation point for team, for High complexity issues.
Works closely with other IT support groups and impacted customers for effective resolution and testing of fixes for production support issues, Build rapport with concerned stakeholders.
Meet BSC Support Metrics. Meet/Exceed CSAT score.
Documents and create knowledge repository which will helps in providing quick resolution of tickets.
Mentor team members as appropriate (Simple to medium complexity).
Manage CRs (raise, represent in CAB, execute, close etc. Ensure metrics fulfilment related to Change Management E.g. Change Data Health, Change: Emergency etc.).
Assists in governance process.
Ability to work independently, work under pressure, adapt to demanding situations and maintain schedules. Provide regular, clear, and consistent communication (written and oral) on the status of issues, deliverables prioritization and timing back to IT stakeholders.
Communicates effectively with both technical and business personnel to gather requirements, communicate expectations, identify solutions, and create action plans.
If you have:
Minimum 7 years over all IT experience out of which minimum 5 years in developing and supporting Big Data.
Expertise in Big Data architecture and reporting using Big Data.
Hands-on experience in developing, sharing and troubleshooting data models,
Hands on experience on Hadoop ecosystem development including MapReduce/YARN, HDFS, Hive, Impala, Scala, Flume, Oozie, Zookeeper and Spark.
Strong experience working with different Hadoop distributions like Cloudera, Hortonworks, MapR and Apache, importing/exporting the data from RDBMS to HDFS
Good experience on data cleansing and analysis using Hive, Impala, Pig and Hadoop JavaAPI
Good knowledge on setting up job and scheduling with Oozie and working on messaging system such as Kafka integrated with Zookeeper
Expertise in dimensional modeling.
Strong SQL skills, preferably knowledge in performance tuning.
Hands-on experience in design and development of other analytics tools – OBIEE, Power BI, QlikView
Good Analytical skills.
Knowledge of formal database architecture and design.
Detail-oriented with strong organizational, analytical and communication skills.
Understanding of Industry Standard Documentation Practices.
Experience in a client-facing role for a top tier or similar consulting organization is highly desirable
Enthusiastic about learning large and complex systems.
Results-driven with the ability to take initiatives, handle multiple tasks and shifting priorities and meet deadlines.
Able to multi-task in a fast-paced, dynamic environment.
Excellent problem-solving skills, logical process thinking and end-to-end system concepts - Investigates problems to establish real or hidden causes.
Yes! Because you are the one we are looking for, we hope to hear from you now!
*We make what matters work.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day.
It’s where bold, bright professionals like you can reach your full potential - and where you can help us reach ours. Need more about Eaton? Come on in @ www.eaton.com.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Information Technology
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time