Eaton Careers

Order Management Specialist - Global Export (Czech/Slovakian plus)

Budapest, Hungary


Job Description

 Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to sales functions across EMEA (incl. Brand Label Sales) and external customers in areas such as product/service order fulfilment processes, customer service requests such as and-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements. Resolves problems by applying established policies, procedures and tactics.
Essential Functions:
  • Manage the export business
  • Able to provide both in country and cross border support
  • He/she is the point of reference for customers for all types of commercial requests: solve complex, high impact problems.
  • Drive customer loyalty through increased productivity, improved value and through a high performance culture.Lead all aspects of the
  • Support team through outstanding management of all resources - people, process and technology.
  • Drive effective control of support costs.


  • Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree
  • Fluent English language knowledge
  • Intermediate German capabilities
  • Professional experience in order and export management
  • Good to have: In depth knowledge of computerized order management processes, SAP and/or ORACLE BPCS, CRM or similar  experiences,
  • Proficient in creative problem solving, conflict resolution, and managing priorities.
  • Strong analytical skills required to enter, document and manage orders and customer issues.
  • Strong Customer Service Skills.
  • Demonstrated ability to take ownership of an assignment and customer satisfaction.
  • Adapting and driving change and process improvements.
  • Microsoft Office (Word, Excel, Outlook, PowerPoint, Internet Explorer)
What Eaton offers:
  • Competitive compensation and benefits package
  • Challenging projects in dynamic collaborative team
  • Excellent working environment – safety and ethic is really important for us
  • Learning & Development  - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Europe, Middle East, Africa
Organization: Sales EMEA

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 065876