Analyst- Oracle Application Support

Job Description

In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

At Eaton, we make what matters work. Our energy-efficient solutions help customers effectively manage electrical, hydraulic and mechanical power more reliably, safely and sustainably. We are dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton employs 99,000 people worldwide and sells products to customers in more than 175 countries. Eaton generated sales of $20.4 billion in 2017. For more information, visit


This exciting role is part of Eaton India Information Technology Center (EITC). EITC is focused on the key objective of creating value for Eaton’s Enterprise IT needs and contributes to key strategic objectives by leveraging the talent base in global and regional initiatives that improve Eaton’s competitive advantage, standardization and drive cost out. EITC provides an environment and opportunity to accelerate individual careers in a challenging environment that provides exposure to a world class Information Technology footprint. Employees at EITC are currently part of a globally diverse team of IT professionals who own and deliver solutions to our internal and external customers through capabilities in areas such as ERP, Engineering, Customer Facing Solutions, Business Intelligence, Architecture, Integration, Infrastructure, QA, Application development, Project Management, Security and Compliance etc.


ADQS is one of the Center of Excellence (COE) within Eaton’s Enterprise IT organization. It is comprised of Application, Development, Quality and Support teams. The COE exists to solution, build, run and support applications providing its end users a productive and seamless experience. ADQS CoE works with many other COEs within Enterprise IT, participating in the full application lifecycle from initiation through support. ADQS CoE accomplishes its purpose by being efficient through standardization, being accountable and transparent through balanced metrics, being reliable through a twenty-four hour on-call global support staffing model, and being passionate about its deliverables and services driving high levels of customer satisfaction. It strives to continually learn and find ways to deliver services and solutions better, faster and cost effective


If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.

We are looking forward to a Configuration Analyst in Eaton’s Information Technology department, based in Pune, India.

This role will be supporting Oracle Applications ERP as well as Financials applications with primary focus on configurations. The ideal candidate will have experience in Oracle Application 11i and R12 with functional knowledge of Order to Cash, Procure to Pay and Manufacturing modules. The candidate will also be responsible to adhere and contribute towards the Enterprise IT best practices within Eaton and responsible for coordinating support of deployed solutions.

Your essential responsibilities:

  • Configures financials and manufacturing modules of Oracle Applications EBS 11i & R12 referring to BR100 documentation as well as by analyzing request or tickets.

  • Partners with business analysts, functional analysts and BRM community from Plan and Deliver CoEs and GFSS organization for solution delivery.

  • Proficient to use Swift Suite and / or similar applications for configuration activity.

  • Updates, maintains and at times owns BR100 and other related documentation.

  • Provides business planning and 3-point estimates on the work assignment.

  • Partners with Quality Assurance team for functional and impact testing.

  • Responsible for Change Requests for the configuration work stream.

  • Consults with project managers and IT managers globally to develop, define, and prioritize work assignments for application configuration and solution delivery.

  • Regularly communicates status, prioritization, success measures, issues, and mitigation strategies.

  • Accountable for maintaining high levels of solution performance and demonstrating commitment to quality.

  • Works across multiple collaborative regional team with strong personal management skills in a highly matrixed and virtual environment.


    The individual should be able to help identify “best practices” for leveraging existing architectures and improvements aligned with business and IT needs, working across regional and global teams.


If you have:

Technical Requirements

  • Minimum 5 years’ over all IT or similar experience out of which minimum 3 years on Oracle applications EBS 11i and / or R12.

  • Strong understanding of Oracle applications EBS 11i & R12 deployment and rollout process

  • Good understanding of at least 2 business process cycles among order to cash, procure to pay, plan to produce and record to report processes.

  • Proficiency in configuring 5 or more modules from Inventory, Purchasing, Order Management, Costing, Advanced Pricing, Bills of Material, Work in Process, Account Payables, Account Receivables, General Ledger, Fixed Assets, Material Requirements Planning, Advanced Supply Chain Planning etc.,

  • Proficiency in using Swift Suite and / or related applications for configuration activity.

  • Experience working with stakeholders in a diverse regional footprint.

  • Oracle certification in Oracle Applications EBS functional stream is plus.

  • Prior experience working in a manufacturing organization is plus.


Non-Technical Requirements

  • Detail-oriented with strong organizational, analytical and communication skills.

  • Understanding of Industry Standard Documentation Practices.

  • Experience in a client-facing role for a top tier or similar consulting organization is highly desirable

  • Enthusiastic about learning large and complex systems.

  • Results-driven with the ability to take initiatives, handle multiple tasks and shifting priorities and meet deadlines.

  • Able to multi-task in a fast-paced, dynamic environment.

  • Good problem solving skills, logical process thinking and end-to-end system concepts - Investigates problems to establish real or hidden causes.

  • Exudes confidence.

  • Thinks clearly and calmly under pressure.

  • Yes! Because you are the one we are looking for, we hope to hear from you now!

    *We make what matters work.

    Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day.

    It’s where bold, bright professionals like you can reach your full potential - and where you can help us reach ours.  Need more about Eaton? Come on in @

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time