Semi Senior Field Technician
Eaton’s Power Quality Division is currently seeking a Semi Senior Field Technician to join our team. This position is based at our Buenos Aires, AR office.
The Semi Senior Field Technician is responsible for servicing electrical (high voltage environment) UPS systems, batteries, and electronic based products at customer sites.
Perform installation, preventive maintenance, repair as well as on-site emergency of company product in a 24/7 on-call environment with regional responsibility.
Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Works on assignments that are complex in nature when considerable judgment and initiative are required in resolving problems and making recommendations.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
Some activities related with the position will be:
Applying the knowledge of troubleshooting, test and repair techniques, STS and PDU and large UPS.
Ability to provide technical assistance for the CSEs and customers in the areas of installation, startup, maintenance, repair, training and modifications.
Ability to understand the critical customer’s electrical distribution systems in order to assist with power quality related problems.
Follows all safety requirements while on customer's site This includes pre-job Lockout/Tagout procedures, applicable work permits, proper Personal Protection Equipment, setting up safety barriers, etc.
Keep current with product technology and continue improvement of personal, technical and professional business skills in order to service products to the customer’s satisfaction.
Demonstrated ability to provide service, deal with commercial situations and develop a customer following while representing the company interests to assure long-term customer relationships.
Assure that all service equipment (vehicles, test equipment, tools, etc.) meet calibration specifications, and that these items are in good working condition
Functions as an effective, contributing member of the service engineering and quality teams to help solve problems and improve processes and meet annual goals
Maintain good working relationship with the Company sales representatives or agents, and assist them when needed to help with customer issues or opportunities
Ability to assist sales personnel with job walks to determine manpower requirements and special site requirements
Ability to read schematics and electrical drawings and company technical publications
Good understanding of 1phase and 3phase circuit theory, analog and digital electronic circuit theory and microprocessor controls, programming and field processes
Completes all assigned tasks including field activity reports, manages assets, completes Customer Service Survey and submits expenses reports in a timely manner and maintains professional conduct and dress at customer sites.
Takes ownership of an assigned task and see it through to a successful completion
Understands need for safety and comply with company and customer rules on safety
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
Required (Basic) Qualifications:
- 5-7 years of on-job UPS servicing experience.
Understands how to use Oscilloscope, VOM/multi-meter and clamp-on ammeters.
Understands how to perform phase rotation and phase alignment checks.
Understands the proper use of hand-tools, and when it is appropriate to use insulated tools.
Basic understanding of electric installations, mechanics, air conditioning.
Basic understanding of network functionality and sealed and wet celled battery theory and application.
PC Proficiency including knowledge of Microsoft Windows, Office, and Outlook.
- Valid Driver license with no restrictions.
- Intermediate English skills.
- Be able to lift up to 35 kg.
- Over-night travel may be required.
- Scheduled and unscheduled overtime required.
Attentive to details, and focus on customer satisfaction.
Valid electricity installations safety and health training certificate according to each Country legislation.
- Good written and oral communication skills.
- Time management skills.
- Self-starter and motivator.
- Car owner is desirable.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Latin America
Organization: EPG LAC PQD Power Quality Division
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time