Customer Service Representative - Supply Chain
Provides proactive customer service and commercial support to internal and external customers for orders, order management and logistics which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims, complaint handling, arrangement of product substitutions and returns, initiation of billing, and internal and external correspondence. May also provide additional commercial support to the organization by performing standard and ad hoc customer data and pricing analysis as well as central customer data maintenance. Tracks, maintains and documents general and specific customer conditions (e.g. frame contracts and conditions, bonus agreements, EWS agreements). Defines and ensures efficient processes in the ERP and Order Mgmt systems. Supports commercial projects. Maintains customer data according to EATON EMEA Customer Data rules and processes.
Control and manage customer orders. Types of orders could include: built to stock, configured to order, and engineered to order for the full bread of electrical product portfolio.
Deliver exceptional service as the main point of customer contact through a positive attitude, high availability, accuracy, responsiveness and defined communication processes with customers
Partner with field sales and project management to support and influence designated sales goals.
Professionally and proactively resolve issues, customer problems, product and transaction quality, and complaints.
Able to provide both in country and cross border support as needed.
Advocate for the customer inside of Eaton. Eaton advocate with the customer
• Bachelor’s degree
• Fluent Ukrainian Language Capabilities
• Minimum 4-5 years of professional experience in order and export management
• In depth knowledge of order management processes in 1C8.3.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Supply Chain / Logistics
Region: Europe, Middle East, Africa
Organization: ES EMEA Region
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No