Eaton Careers

Division Quality Manager

Waukesha, Wisconsin


Job Description

Position Overview:

Eaton’s Power Systems Division is currently seeking a Division Quality Manager to join our team. This position is based at our Waukesha, WI facility.


The Division Quality Manager will be the leader of the Quality function for a division of the Power Systems Division of Eaton's Electrical Systems and Services Group (ESSG). The primary function of this person is to functionally support the definition, execution, and deployment of the strategic Quality Plan for the plants, within the division. The Quality Manager is responsible for achieving established short and long-term goals for quality metrics for the division


This person is also responsible for leveraging the tools and processes of the Eaton Quality System (EQS) within the operational sites to achieve continuous improvement in efficiency and effectiveness of the Quality Management Systems as measured through Eaton's prescribed metrics and standard assessment practices. The position provides functional support of development and administration of product warranty programs and is accountable for driving functional performance results at the division level to improve customer satisfaction and global competitiveness. The Division Quality Manager will build organizational capability by mentoring and developing functional and leadership talent. This role will also be accountable for delivering quality goals and targets for the division and for protecting the customer from quality defects.

Essential Responsibilities:
  • Provide Quality leadership across the division to drive collaborative strategies and solutions to ensure active leadership from management and ownership by all employees
  • Champion the Quality Management System / EQS within the Division. Identify and lead prevention-based initiatives to address common barriers for the Division and the plants and enable sustainable improvements in prevention-based Quality systems. Oversee the effectiveness of internal and external QMS/EQS assessments, including Eaton's OpA (Operations Assessment). You will identify operational and site Quality management action plans
  • Coordinate operation strategies and deployment for effective quality processes and tools, including: Six Sigma, APQP planning, PFMEA, Control Plans, Supplier Selection, development and management, PPAP, process and gauge capability, Risk Assessment, Root Cause investigations, 8D, CAR/DMR, and WISPER
  • Drive key quality metrics including, but not limited to: Cost of Non-Conformance (CONC), Supplier and Customer DPPM (internal as well as external), High Severity Customer Quality Escapes (HSCQE), Manufacturing Yields & OOB. You will utilize appropriate benchmarking and comparative data to drive continuous performance improvement and speed of response, and provide functional leadership to Plant Operations, Quality, and OPEX management to improve performance including the identification and standardization of best practices
  • Support Divisional/Group training strategies and plans for quality processes and tools, including: 8D, D/PFEMA, Control plans, Root Cause, Six Sigma, MSA/Gauge capability, PPAP, APQP, CAR, QCPC, WISPER, and any other quality/continuous improvement tools
  • Build organizational capability across the quality function and ensure deployment of Eaton's quality functional excellence tool set and provide input to create development plans for direct reports
  • Support facilities as a central point of contact for all customer related processes (PPAP approval, PPCN communication, Customer Specific Requirements understanding, customer concerns, and responsiveness)
  • Establish effective warranty policies, tracking, analytics, and reporting (defect and cost data) to drive product line level improvements, contributing to Productivity goals. Manage customer loss and legal claims
  • Drive internal and external Supplier Quality Development by expanding and deploying processes and targeting critical commodities and Focus Suppliers to significantly reduce supplier defects by improving capabilities, including offshore and direct source suppliers
  • Manage the customer interface to ensure that quality requirements which impact the multiple sites in the Division are met by all plants. Monitor and follow up on the process for Plant Quality Managers to regularly engage with customers to drive continuous improvement in satisfaction measure (as represented in CRR, customer surveys/scorecards, warranty)


Basic Qualifications:
  • 10 years of experience in quality, manufacturing, or engineering
  • Must be legally authorized to work in the United States without company sponsorship 
Position Criteria:
  • Ability to demonstrate proven experience in process development, implementation, and sustainability
  • Ability to demonstrate excellent communication and presentation skills - both verbal and written
  • Ability to lead effectively in a matrix organization, in virtual teams (across different locations), and cross-cultural environments
  • Ability to effectively interact with others, establishing open, candid, and trusting relationships
  • Ability to influence others through utilization of leadership skills
  • Ability to demonstrate strategic thinking, including seeing the big picture and motivating others towards common goals
  • Ability to demonstrate strong analytical skills and understanding of problem solving tools/methods (Six Sigma, 8D, etc.), goal setting, and performance tracking
  • Ability to travel domestically and internationally 
Preferred Qualifications:
  • Black Belt certification
  • Strong Six Sigma process improvement knowledge and experience
  • Experience product assurance methods and quality systems
  • Experience with the quality assurance of electrical systems or products
  • ASQ, CQM, or CQE certified
  • EBE Assessment experience 
  • An undergraduate degree is required.  A Master’s Degree is preferred 
  • Eaton recognizes this role as a critical position within the corporation and will create a compelling package consisting of a base salary and complete benefits 
  • This position is based at our Waukesha, WI facility

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Quality

Region: North America – US/Puerto Rico
Organization: ESSG PSD Power Systems Division

Job Level: Manager
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within United States and / or Puerto Rico
Travel: Yes, 25 % of the Time

Requisition ID: 064695