Customer Support Engineer
Provide immediate technical support and resolution of issues within the workshop
Create and update technical data, CMM, RRI and Route cards
Best practice opportunities and rework schemes – Cost Savings
Attend and support Trier 1 meetings
Support and Improve OTD
Conduct Warranty adjudication within the targeted time
Product investigations involving detailed report writing and root cause and corrective action
Clear communication both internal and external customers
Leading 8D events effectively
Warranty reduction activities and in-service performance reviews
Provide 24/7 Out of hours Technical Assistance Team
- Meet Aftermarket goals, activities and strategies in accordance with the strategies identified by the Product Support Manager.
Meets performance plans and targets and take corrective action as required to meet these goals.
Ability to manage customer relationships while continuously improving Eaton’s reputation.
Drives focus on Technical Support to the Customer and throughout Eaton Limited.
Reviewing In-service performance of our products and conducting reviews to improve it (if required)
Manage workloads and customer expectations
Produce and execute internal and external training packages
Manage 8D events effectively and communicate the results and corrective actions
Experience working with aerospace products in building and managing support solutions for major aerospace companies.
Proven ability to multi-task and manage multiple priorities concurrently whilst still meeting expected deadlines.
Excellent communication skills, both verbal and written.
Ability to interact positively and effectively with personalities at the business unit, senior Eaton management and customers at all levels.
Excellent computer skills; including Microsoft Office package.
Good engineering degree, Mechanical, Electrical or, Aerospace, or equivalent desirable or BTEC or equivalent apprenticeship in Mechanical Engineering.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Europe, Middle East, Africa
Organization: AER FMC Fuel Motion Control Systems
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time