Customer Support Engineer/Problem Solver
Eaton’s Hydraulic division is currently seeking a Customer Support Engineer/Problem Solver to join our team. This position is based at our Reynosa (facility-Office).
The Customer Support Engineer/Problem Solver is responsible for providing support to the America’s Region plants with the customer and quality related issues. Perform regular visits to the customer and maintain communication to address any concerns.
Support the plants with problem solving mythologies to help them to find root cause and implement irreversible corrective actions that will drive improvements to the customer performance
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
Some activities related with the position will be:
Provides initial and full support for customer quality issues to the America’s Region. Ensures that proper containment and resolution is performed and documented.
Coordinate with focus plants the quality initiatives to improve customer performance.
Visit strategic customers on a regular basis to review any quality issues and material to be returned to Eaton. Notify the plants impacted and help coordinate corrective actions.
Support the America’s Region on the analysis of claims and develop strategies for the reduction of Warranty claims.
Support Operations in problem solving in which advance statistical techniques are required
Advice Business, Regional, OpEx and/or Quality Leadership on critical quality issues: 1) assisting improvement teams in the identification of improvement opportunities; 2) assist in the identification of team leaders for each improvement opportunity; and 3) support all resources and teams in developing improvement opportunities in order to achieve expected business results.
Recommend, develop and implement, together with the global Six Sigma core team, future improvements of the Eaton Lean Six Sigma program (ELSS) and policies.
Support in the selection, recommendation and preparation of Green Belt candidates that will join the ELSS program and support their approval by plant and/or regional business leaders.
Develop a Culture of structured problem solving within the Region by providing training and taking a hands on approach.
Deliver cost savings / improvements results associated to Six Sigma Projects
Support achievement of key operational metrics through statistical analysis and problem solving tools
Assist on field investigations at customer sites in which advance problem solving methodologies could be used.
Support and/or participate on Continuous Improvement Activities such as: Kaizen, Ideas Programs, cost out and/or demonstrate improvements in goals year over year in our processes or practices aligned to achieve or business goals and/objectives.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
Required (Basic) Qualifications:
- Engineering Degree
- 7 years of experience in similar position
Certified Six Sigma Black Belt or Master Black Belt required
- Red X Journeyman or Master
- Bilingual English/SpanishLeadership Competences:
- Thinks and Acts Strategically
- Gets Results
- Builds Organizational Capability
- Demonstrates a Leadership Style
- Other Competencies
Strong ethics and professional presence required
Negotiation skills and experience with suppliers.
- Strong oral and written communication skills.
- Sense of urgency
- Proactive and organized
- Teamwork player
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Latin America
Organization: HYD Hydraulics Group
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time