Eaton Careers

Aftermarket Sales & Accounts Manager-Technical Call Center

Galesburg, Michigan
Sales

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Job Description

Eaton’s Vehicle Group North America division is currently seeking an Aftermarket Sales and Strategic Accounts Manager-Technical Call Center to join our team. This position is based at our Galesburg, MI facility.



The Aftermarket Sales and Strategic Accounts Manager is responsible for developing a sales center of excellence culture within the Roadranger Customer Experience Center, which results in aftermarket sales growth and an enhanced portfolio of service solutions for strategic accounts and partners.   The manager will optimize the efficiency and productivity of the customer experience center and demonstrate his or her ability to outgrow our end markets with aftermarket sales, promotions, upselling, and proactive sales campaigns.  In this role, you will be responsible for managing call center customer experience coordinators (CEC’s), administering performance evaluations, managing work schedules, and providing feedback and coaching to customer experience employees. The manager will ensure employees display excellent customer service, professional presence, collaborative style, technical aptitude.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.


Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

  • You will drive Aftermarket sales and outgrow our end markets
  • You will create customer value with increased service solutions and tiered services
  • You will develop quantifiable value propositions to enable the sales team to be successful in growing the business and assuring outstanding customer satisfaction
  • You will negotiate contracts and manage strategic accounts/partners
  • You will contribute to the development of pricing and commercial terms and condition
  • You will achieve customer expectations, department and divisional goals and objectives
  • You will collaborate with other Eaton team members to create a greater value for the customer
  • You will partner with Roadranger Field Marketing to define, influence, and drive product improvements in the business
  • You will build positive relationships at all organizational levels internally and externally to communicate, motivate and influence change
  • You will develop a robust product strategy that includes explicit understanding of current/future targets for market share, competitive positioning, product function and pricing
  • You will monitor market dynamic, including customer and competitor development, technologies and recommends strategies to management as appropriate
  • You will integrate voice of the customer into business planning
  • You will analyze and interpret reliability data to create new services and offerings
  • You will identify, communicate, and publish call center and customer wins to the organizat
  • You will interface directly with Customer Experience Manager in areas of team performance, customer survey input, call performance, training, and other call center operational matters.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger

 
 

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. 



Qualifications

Required (Basic) Qualifications:
  • Bachelor's degree from an accredited institution
  • Minimum of five years of work experience
  • Must be able to work in the U.S. without sponsorship now and in the future
Preferred Qualifications:
  • One or more years of experience in a management or supervisory role preferred
  • Knowledge of dealership and/or repair facility operations is desired
  • Previous experience in the transportation service or customer support fields is a strong plus
  • Advanced understanding of Eaton applications and operating systems is preferred
Position Criteria:
  • Experience using data to drive decision making
  • Excellent written and verbal communication skills
  • Willing to travel about 25%
  • Strong prioritization skills and ability to manage multiple requests at once

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – US/Puerto Rico
Organization: VEH Vehicle Group

Job Level: Manager
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 25 % of the Time

Requisition ID: 063289