Associate Customer Service Representative
Job Title: Associate Customer Service Representative#063050
If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.
We are looking forward to an Associate Customer Service Representative in Eaton’s Sales and Marketing Center, based in Pune, India.
In Eaton, making our work exciting, engaging, meaningful;ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspiration algoa
•Manage work source which are Mailbox, Portals and SharePoint.
•Enters/process new orders from customers through order entry systems, with emphasis on error-free order management. Enters/process changes and cancellations from customers through order entry systems using established business rules.
•Maintains accurate and organized order files, order acknowledgments and customer contact Information.
•Proactively communicates in a timely manner with internal and external customers (optional) about order verification, order status, pricing and shipment status.
•Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving.
•Competency : High learning agility and able to analyze, adapt, understand complex requirements of Order management.
•Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships
If you are
Data entry skills, including proofreading
MS Office (Outlook, Word, Excel, etc.)
Phone skills and customer communication skills
Keyboarding skills required – typing and 10-key. Minimum speed 35 WPM
Flexibility and ability to multi-task required.
Problem Solving Skills
Yes! Because you are the one we are looking for, we hope to hear from you now!
*We make what matters work.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day.
It’s where bold, bright professionals like you can reach your full potential - and where you can help us reach ours. Need more about Eaton? Come on in @ www.eaton.com.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time