Eaton Careers

Senior Product Support Engineer

Bedhampton, United Kingdom


Job Description

Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business?

Where everyone matters, and everyone belongs. More from us: fovyFZcY

Eaton Limited has an opening in the Product Support and Technical Services Department for a customer support engineer at our Bedhampton facility. 


This role is primarily responsible for:

  • Providing technical support and resolution of issues within the workshop and with the Customers
  • Creating and updating technical data, RRI’s and Route cards
  • Reviewing and verifying Component Maintenance Manuals
  • Best practice opportunities and rework schemes – Cost Savings
  • Attending and supporting Trier review meetings
  • Supporting and Improving On Time Delivery
  • Conducting Warranty adjudication within the targeted time
  • Conducting and Leading Product investigations involving detailed report writing and root cause and corrective action
  • Clear communication with both internal and external customers
  • Leading 8D events effectively
  • Warranty reduction activities and in-service performance reviews
  • Providing 24/7 Out of hours Technical Assistance Team 


Essential Functions


  • Meet Aftermarket goals, activities and strategies in accordance with the strategies identified by the Product Support Manager.
  • Meets performance plans and targets and take corrective action as required to meet these goals.
  • Ability to manage customer relationships while continuously improving Eaton’s reputation.
  • Drives focus on Technical Support to the Customer and throughout Eaton Limited.
  • Reviewing In-service performance of our products and conducting reviews to improve it (if required)
  • Manage workloads and customer expectations
  • Produce and execute internal and external training packages
  • Manage 8D events effectively and communicate the results and corrective actions


Are you?

  • Good Product knowledge, aircraft system knowledge would be an advantage to not a requirement.
  • Proven ability to multi-task and manage multiple priorities concurrently whilst still meeting expected deadlines.
  • Excellent communication skills, both verbal and written.
  • Ability to interact positively and effectively with personalities at the business unit, senior Eaton management and customers at all levels.
  • Excellent computer skills; including Microsoft Office package.

Then we want to hear about you!

What we offer: 

  • Contract in fast growing global company 
  • Challenging projects in dynamic collaborative team 
  • Great promotional opportunities – We encourage internal promotion, whenever possible

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Europe, Middle East, Africa
Organization: AER FMC Fuel Motion Control Systems

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No

Requisition ID: 062924