Continuous Improvement Senior Analyst
Eaton’s Corporate division is currently seeking a Continuous Improvement Senior Analyst to join our team. This position is based at our Queretaro Office.
The Continuous Improvement Senior Analyst is responsible to develop, drive and execute structured continuous improvement (CI) activities across LATAM HRS service centers to drive operational efficiencies and client satisfaction. Lead CI activities/projects and partner with HRS work stream leaders to ensure effective and optimal outcomes are achieved. Through customer feedback and data analytics,determine and develop CI pipeline and assist workstream leaders in analysis to determine areas of opportunity and priority.
The responsibilities include execute and coordinate Brazil, Caribbean and Mexico HRS quality process, reviewing results with work-stream leaders for coaching opportunities, coordinating the SLA process, project management of HRS OpEx initiatives, monthly reporting and analytics.
Manage projects for new launches in LATAM HRS centers
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
Some activities related with the position will be:
A. Execute and coordinate the quality review process for LATAM HRS center as the SME on the process
i. Maintain and refine the HRS quality criteria in partnership with each HRS work-stream leader.
ii. Review a statistically significant set of HRS interactions, transactions and processes on an ongoing basis.
iii. Ensure quality process is consistent with customer expectations, SLA’s and HRS operational procedures.
iv. Conduct quality feedback sessions with HRS leadership team members based on HRS quality findings and provide coaching ideas to leaders.
B. In partnership with HRS work-stream leaders, monitor customer feedback to ensure quality criteria is addressing critical customer expectations
C. Issue monthly and quarterly quality/ SLA reports to be incorporated into the HRS Scorecard.
D. Partner within the HRS Opex team to provide insight into systemic issues and recommend solutions
E. Coordinate the SLA implementation and process for LATAM center as the SME on the process
i. Develop HRS SLA targets and expected results in partnership with each HRS work-stream leader.
ii. Support and administer Case Column SLA configuration and reporting.
F. Project management of Continuous Improvement process for LATAM
G. Manage OpEx initiatives as assigned
H. Monitor and govern US/CA HRS process documentation and process flows to ensure business continuity and knowledge transfer processes are in place
I. Develop and manage Continuous Improvement (CI) project pipeline for US/CA HRS center to drive to cost out KPI for HRS
J. Lead solution/ process transfers from Americas to GBO HRS team
K. Manage and maintain HRS SharePoint sites and documentation – Global OPEX and US/CA HRS
L. Additional duties as assigned
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
Required (Basic) Qualifications:
Bachelor’s degree from an accredited institution is required
- Master’s degree is preferred
Demonstrated Microsoft Office experience specifically in Excel, macros and data analysis
MS PowerPoint presentation development experience
SharePoint development and maintenance experience
Utilize a variety of technology platforms to conduct daily work (HRMS, Case System, Taleo, CISCO/Avaya/ Finesse, Microsoft Suite etc.)
Must be able to demonstrate strong analytical, organizational and communication skills
Demonstrate strong process orientation in terms of juggling multiple priorities and sharing of knowledge
Must be able to demonstrate a detail orientation to identify errors
Language: Fluent English and desirable Portuguese
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Human Resources
Region: Latin America
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time