Customer Service Supervisor
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An important part of Eaton Vehicle Group is
represented by the production plant in Chomutov, where the Air-conditioning lines are produced, liquid,
suction and discharge lines between pump and heat exchanger. Furthermore there
are produced also power steering lines. There are around 600 employees in the
company. The company runs in 3 shifts pattern, also 24/7 shift pattern on some
production lines. Eaton Chomutov is one
of the most important employers in the North Bohemian Region
The Customer Service Supervisor will manage and lead all aspects of Customer Support including shipping preparation. Understands and applies in-depth knowledge of total management of the customer service, including Customer Service Reports - communication, orders, complaints and develop customer surveys. You will also maintain strong Customer relationships by designing and implementing new processes to improve the processes.
Your main duties :
- Lead support functions involving pre and post order management.
Ensure daily processes are proceeded with timely response to internal and external customers.
Manage customer interface providing timely data driven responses to customer issues.
Manage EDI order review and processing requirements.
Support field sales on customer relationship management.
Drive excellent customer focus within a manufacturing environment.
Develop and maintain processes that drive customer satisfaction using data driven measurements and action items.
Develop strong customer and market knowledge within team.
Support other business functions (IT, Finance, Planning, Manufacturing, Engineering and Quality) on all customer related issues.
Build and maintain Customer Service team using the APEX performance management process.
Compile data and report out as needed on Customer Service issues and initiatives.
Coordinate daily shipping schedules with materials planning.
Supporting and solving IT issues related to all customer documentation
What we are looking for:
- Relevant years of experience in leading customer support or a related field.
Previous supervisory and international management experience is a plus.
Excellent knowledge of OEM order management process.
High understanding of the product delivery systems within a manufacturing environment.
Inventory control practices and shipping regulations.
Understanding of Quality processes and QS/ISO 9000 and Lean methodology and knowledge a plus.
Project Management and analytical/problem solving skills.
Self-motivated and engaged in the success of the organization.
Ability to motivate, encourage and provide leadership during strategic situations.
Ability to organize and prioritize work, meet deadlines.
Work independently within a team environment.
Ability to communicate effectively with customers and Eaton Business Partners at all levels of the organization.
Integrity and adherence to Eaton ethics standards.
What we offer:
- At Eaton, inclusion and diversity is our strength. We embrace the power of many perspectives to drive innovation and growth that benefits our people, investors, customers and communities.
Eaton employees may participating in our Flexible Work Solutions program
Competitive benefits package ( pension contributions, life insurance, local transport allowance, meal tickets /catering allowance, 5 weeks holidays, refreshments on workplace, contribution to sport / culture / leisure )
We’re proud to have strong governance for inclusion and diversity. With 50% diversity on our Board of Directors and more than 4,000 Eaton leaders attending Inclusion & Diversity training courses, we’re firmly committed to setting guidance, targets and activities that foster greater inclusion and diversity everywhere we do business.
Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Supply Chain / Logistics
Region: Europe, Middle East, Africa
Organization: VEH Vehicle Group
Job Level: Team Leader/Supervisor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time