Customer Service Representative
Daily cooperation with the customers, ensuring proper part identification and/or application, performing order entry, providing assistance and communication to the customer, completing RMA’s (Return Material Authorizations), reviewing shipping priorities, fulfilling GTM and VAT policies
Provide single contact point for customer schedules by all means of communication & effectively communicate & acknowledge all customer orders with delivery dates & quantities. Receives from Customers scheduling programs and enters their requests into the system and responds to requests to meet customer satisfaction requirements reacting to delivery schedule changes. Receives Order Entries and controls that all data requested are correctly fill in and manages the data. Insure accuracy of customer invoices. Obtains answers and responds to customer within stated time frame. Requests and coordinates shipping instructions for export orders. Inputs export orders into our business system accurately, specifying all documents required, special terms, type of boxing required and method of payment required for the customer. Responsibility for documentation and works closely with compliance department to insure proper preparation of paperwork and that all requirements are being properly fulfilled. Enters in the Customer Order Systems all the Customers address data and provides team to allow issuing shipping documents and invoicing. Coordinate VAT tax refund process. Communicates customer requirements to the Teams involved. Meets with Customers in order to improve communication obtaining relevant information and interviews contact people for the CRR. Receive & process all customer contracts and new prices from Sales Managers. Process all blanket order schedule changes from customers (daily, weekly, monthly releases). Managing Customer portals (orders and transport).
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Europe, Middle East, Africa
Organization: VEH Vehicle Group
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No