Associate Analyst - Credit & Collections
State the primary function or overall purpose of your position.
A. Collect past due receivables from customers.
B. Resolve disputes and issues that result in non-payment
C. Identify trends and analyze customer behavior to decide tactics/strategies to deploy to maximize collections
D. Identify improvement opportunities to ensure maximum collections with minimal efforts
ESSENTIAL FUNCTIONS: (Limit yourself to 8-12 statements)
2. List the essential functions (i.e. key responsibilities with expected end results) which must be accomplished in order to fulfill the purpose of your position as described above.
A. Collects past due and soon to be due receivables on accounts/portfolios assigned by calling, emailing, faxing customers globally
B. Assists the deductions team with clearance and dispute resolution on deductions
C. Assists the escheatment team with clearance of unapplied cash/credit notes
D. Liaises with the AR Cash Application team to ensure payments received are applied accurately
E. Liaises with plants, salespersons, plant finance team, customer support team, and others in the organization to resolve disputes on unpaid invoices
F. Contacts and works with the EDI IT team to resolve issues with the EDI feeds related to invoices, shipment and payment notifications
G. Identifies patterns and gets to the root of issues causing delinquencies and leads resolution of identified issues to improve customer experience and ultimately department past due metrics
H. Participates in process improvement projects
I. Communicates and negotiates effectively with external and internal stakeholders
J. Understands the entire order to cash value stream and applies the knowledge to achieve results
K. Documents new and existing processes. Updates documents as soon as improvements are made
L. Markets, trains, counsels, advises, and communicates credit department policies and procedures to company personnel
M. Abides by Robinson-Pattman Act, Fair Debt Collection Practices Act, Cannons of Business Credit Ethics, and Eaton Ethics Policy at all times.
Describe any specialized knowledge or skill (e.g., technical, scientific, administrative, managerial) which your position requires.
Bachelors Degree Required (Business, Finance, Commerce)
MBA Finance preferred
3-5 years Business to Business Credit/Collection Experience
Effectively securing prompt payment from customers while employing commercial sensitivity, business acumen, and good judgment
Effective business writing and professional communication skills
Experience utilizing Oracle 11i/R12 preferred
Experience utilizing Microsoft Office Suite, Internet, and related computer skills
Demonstrated Effective Customer Service Skills
Demonstrated Effective Negotiation Skills
Work independently, decisively and timely
Adapts to change, plans and prioritizes as required
Willing to work US hours (6pm to 3am IST)
Utilize quality tools/initiatives
Proficient in commercial sensitivity and business acumen
Demonstrates effective autonomous decision making within limits of authority
Demonstrates effective communication skills
Demonstrates effective evaluation and problem-solving skills
Represents Eaton Electrical in Credit Industry, Customer, and Internal Meetings
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: North America – Canada
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only