is a power management company with 2017 sales of $20.4 billion. We provide
energy-efficient solutions that help our customers effectively manage
electrical, hydraulic and mechanical power more efficiently, safely and
sustainably. Eaton is dedicated to improving the quality of life and the
environment through the use of power management technologies and services.
Eaton has approximately 96,000 employees and sells products to customers in
more than 175 countries..
Eaton India Information Technology Center (EITC) is focused on the key objective of creating value for Eaton’s Enterprise IT needs and contributes to key strategic objectives by leveraging the talent base in global and regional initiatives that improve Eaton’s competitive advantage, standardization and drive cost out. EITC provides an environment and opportunity to accelerate individual careers in a challenging environment that provides exposure to a world class Information Technology footprint. Employees at EITC are currently part of a globally diverse team of IT professionals who own and deliver solutions to our internal and external customers through capabilities in areas such as ERP, Engineering, Customer Facing Solutions, Business Intelligence, Architecture, Integration, Infrastructure, QA, Application development, Project Management, Security and Compliance etc.
Performs troubleshooting techniques on storage processes, applications, and hardware in a SOX compliant manner.
Works in conjunction with entire Platform Support team & Vendors to maintain system uptime on all enterprise wide platform devices to a world-class level.
Participate in Shifts , on-call rotation for off-hours & Weekend support. ( 24 X 5). Provides support during all times that the system is operational, possibly including evenings, weekends, and holidays.
Anticipates customer needs and is proactive in providing service.
Able to liaise effectively with the network support, service desk, client support, database, architecture, and security groups as well as work with OEMs & Third Party vendors.
Identifies multiple alternatives to resolves business needs. Lists pro’s and con’s for each alternative.
Keeps abreast of new technologies.
Looks for improvement and growth opportunities in own area. Requests training based on development plans.
Monitors production systems in order to identify or recognize production problems.
Assist with Root cause analysis as needed
- Ideally have 4-6 years relevant hands-on experience in supporting Enterprise Platform Infrastructure environments, specifically Enterprise Backup and SAN Storage platforms.
- Possess 4 year Bachelor’s degree ( B.E) or the equivalent education (BSc IT + MCA) and/or experience.
- Work in shifts & provide 24x5 support for all Storage/backup devices in the Eaton Enterprise IT environment.
- Follow and execute incident, problem and change management processes and procedures. Also needed to possess Knowledge of the ITIL model.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Information Technology
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time