Eaton Careers

UK Service Operations Manager

Slough, United Kingdom
Sales

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English

Job Description



Would you like to make a difference to the environment ? Do you want to work for a global and ethical company that values employees inclusion and diversity ? Then join the Eaton team and help us provide sustainable and innovative solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E




UK SERVICE OPERATIONS MANAGER




SOUTH-EAST ENGLAND



 
IN A NUTSHELL :



You will join our UK service team, which is the largest throughout EMEA. You will report into the national service director and will lead, develop and manage a team of field and support engineers, primarily responsible for installing and commissioning our inverters and switchgears systems, for which we are among the leading manufacturers. You will also be responsible for driving operational synergy within service. You will be expected to spend around 50% of your time on the road.



YOUR MAIN DUTIES :



- Ensure the highest level of safety standards are implemented and aligned with internal policies
- Ensure efficient utilisation of the team, compliance to regulations, field audits, training
- Develop, inspire, motivate and manage the team in line with our leadership model
- Drive operational improvements in field engineering, order / call management (UK & abroad)
- Act as technical and operational escalations point for customer
- Liaise with points of contact in the factories, technical teams and EMEA Services
- Facilitate as applicable in the implementation and delivery of improved field service ERP system
- Contribute to the UK country sales organisation Service strategic plan
- Understand competitors’ tactics, organisation, distribution, strategy and pricing
- Define performance metrics and evaluate and interpret data to drive performance improvement
- Identify, define best practices and new standards with the EMEA Service Operation Manager
- Interact with other operational teams in the country to identify and implement synergies



Qualifications

- Proven track record in Operational Management, knowledge of field engineering services in the electrical / mechanical industry
- Solid line management experience and strong interest in spending time on the field coaching the team and providing close support to customers





Important notice: the successful candidate will be subject to background screening.




We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Europe, Middle East, Africa
Organization: Sales EMEA

Job Level: Manager
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time

Requisition ID: 062184