Eaton Careers

Customer Service Representative

Singapore, Singapore


Job Description

  • Order Administration – To manage order processing within agreed cycle time. Ensure accuracy and update customers on open order status
  • Outbound Management – To follow up deliveries and ensure on-time delivery as promised. Prepare shipping documents that require custom clearance
  • Warranty Management – To manage order processing for warranty claims. Support RMA matters and facilitate with customers, warehouse and technical team
  • To be committed & responsible for Quality Management System:
    • Implement the process approach and risk-based thinking
    • Provide the necessary support to fully implement and sustain the QMS
    • Communicating to the organization the importance of conforming to QMS requirements
    • Ensuring the QMS meets its goals
    • Engage, direct, and support individuals contributing to the QMS
    • Create a culture of continuous improvement


  • Candidate must possess at least a diploma in any field 
  • Proficient in Microsoft Office and SAP is a must
  • Have Customer Service experience for at least 2-3 years
  • Basic writing and communication skills
  • Have a sense of responsibility and initiative
  • Ability to work in a dynamic environment

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Asia Pacific
Organization: EA East Asia

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: No

Requisition ID: 061942