Eaton Careers

Senior Opex Analyst

Pune, India
Operational Excellence

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English

Job Description

Eaton is a global leader in power management solutions with 2016 sales of $19.7 billion. Eaton provides energy efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, reliably, safely and sustainably. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. Eaton is more than the products we invent and produce – the way we do business is just as important. At Eaton, our vision and aspirational goals define who we are – both individually and as an organization – and direct our activities every day. For more information, visit www.eaton.com
 
Sales and Marketing Center (SMC) partners with multiple Eaton businesses across different geographies to deliver incremental value and drive growth by providing best in class solutions and practices through its five integral CoEs  -Sales Analytics & Market Research [SAMR], Creative CoE, Customer Services [CS], Master Data Management [MDM] and Pricing CoE. SMC provides diverse opportunities and platform to accelerate individual careers in a challenging environment through exposure to different global and regional sales and marketing initiatives. SMC fosters an inclusive environment by reinforcing behaviors that recognize, value and leverage talent capabilities which help to drive innovation & contribute to Eaton’s business growth.
 
Primary Function:
The role will be responsible for maintaining, developing, and improving current processes within the Customer Service function in Pune. This will involve deployment of consistent work practices across sites and provide actionable intelligence around opportunities within the transaction group.
 
The incumbent will be part of the CS team in Pune and work in tandem with the local and the division leadership team from different businesses (Aerospace, Hydraulics, TRC and TST) to provide support on daily weekly metrics and for gap assessment and closure. Work with the Leadership team to develop and deploy CI strategy, and conduct CI assessments to identify performance gaps for CS COE.
 
Provides Lean and Six Sigma support across CS COE to drive short-term and long-term business improvements. Utilize CI tools to eliminate waste and drive customer satisfaction, cost reduction, and improved performance. Works with the site leadership team to support the site continuous improvement and Corporate Lean initiatives.
 
Essential Functions:
  • Drive ELSS initiatives like 5S,8D, FMEA and Kaizen initiatives to reduce errors and manual work that will lead to efficiency gains for businesses
  • Bring synergies between different business, processes, site practices and customer level exception handling to drive standardization
  • Facilitate various BPI, Kaizen, and Lean initiatives to support the OPEX Manager
  • Facilitates formulation and consolidation of Balance Score Card Metrics for the Customer Service Team within the given timelines, identify gaps and work with the local leadership team for closure of these opportunities
  • Identify projects for improvement and execute within the timelines that can lead to Cost Out benefits for the Customer Service Team during the given financial year
  • Work with OPEX Manager in driving and deployment of Eaton’s Continuous Improvement Framework
  • Work with senior leaders to determine strategic business priorities like, Identifying the scope for automations within the CS Processes to reduce manual and repetitive work
  • Facilitate synergies between the three CS Groups – TST, TRC, Aerospace and Hydraulics and share best practices to ensure standardization and focus towards value additions
  • Act as a change agent to develop a culture of continuous improvement, lead and motivate others to action and accomplish CI goals through team work
  • Review of existing processes within businesses to ensure we have required process hygiene as per EBS guidelines

Qualifications

Eaton is a global leader in power management solutions with 2016 sales of $19.7 billion. Eaton provides energy efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, reliably, safely and sustainably. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. Eaton is more than the products we invent and produce – the way we do business is just as important. At Eaton, our vision and aspirational goals define who we are – both individually and as an organization – and direct our activities every day. For more information, visit www.eaton.com
 
Sales and Marketing Center (SMC) partners with multiple Eaton businesses across different geographies to deliver incremental value and drive growth by providing best in class solutions and practices through its five integral CoEs  -Sales Analytics & Market Research [SAMR], Creative CoE, Customer Services [CS], Master Data Management [MDM] and Pricing CoE. SMC provides diverse opportunities and platform to accelerate individual careers in a challenging environment through exposure to different global and regional sales and marketing initiatives. SMC fosters an inclusive environment by reinforcing behaviors that recognize, value and leverage talent capabilities which help to drive innovation & contribute to Eaton’s business growth.
 
Specialized Knowledge:
    • Any Graduate/Post Graduate or Degree in Business Administration with 4 to 5 years of experience of managing OPEX and/or CI initiatives
    • Understanding of OPEX Tools and its implementation
    • Should be good with metrics and exposed to managing and implementing Balance Score Card for businesses
    • Strong analytical and problem-solving skills
    • Exposure to TQM Techniques e.g.: 5S, Kaizen, Lean
    • Possesses excellent written and verbal English communication skills
    • Ability to identify underlying opportunities and build on lasting solutions
    • Excellent in Word/Excel, PowerPoint and can comfortably work on macros, automations and access database
    • Ability to work in pressure and demanding work culture
    • Comfortable with facilitating, managing and driving change
    • Flexible working in shifts

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Operational Excellence

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 061940