Eaton Careers

Site Infrastructure Support Analyst

South Milwaukee, Wisconsin
Information Technology


Job Description

Join Eaton’s Information Technology IT team and help positively impact our business through leading technologies, exciting and challenging enterprise projects and new platforms.  We are currently seeking an IT Analyst to join our team.  This position is based at our South Milwaukee, WI facility. No relocation is being offered for this position.
The SIS Analyst provides end user support, supports device lifecycle management, and ensures compliance with all of Eaton's policies and procedures with minimal supervision. 
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.  In this role, you will be responsible for:
  • You will deploy, configure and 2nd/3rd level support mobile devices, printers, PC/laptop hardware, PC/laptop operating system and standard productivity software for internal IT users at locations within a geographic Zone.
  • You will follow standard ITSM processes of Asset Management, Change Management, Incident Management, Request Management, Problem Management and Project Management to serve internal IT users and drive high performance against operational metrics.
  •  You will handle PC Lifecycle Management, including Provisioning, Asset Management and Disposal.  May also assist with disposal of other IT assets.
  • You will participate in application, infrastructure, security and OpEx initiatives and support activities as needed related to site infrastructure that requires physical on-site presence, interaction with site personnel and/or expertise about site-based IT systems.
  • You will provide “smart hands” and eyes support for other infrastructure located outside of the Data Centers on behalf of the Infrastructure SME teams.
  • You will assist with support of various site-based IT systems that are not supported by Enterprise IT teams. This varies widely from site to site.
  • You will influence IT budgeting, forecasting and spending for SIS and Site IT budgets.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


Required (Basic) Qualifications:
  • Associate degree from an accredited institution is required.
  • Minimum  2 years IT experience required
  • Relocation is not being offered. Candidate must be located within a 50 mile radius of South Milwaukee, WI facility.
  • Must be legally authorized to work in the United States without requiring company sponsorship.
  • This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee
Position Criteria:
  • MS Windows Operating Systems
  • Working knowledge of other IT infrastructure – network, servers, storage, phone systems
  • Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
  • Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
  • IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfillment, Problem Management, and Change Management
Preferred Qualifications:
  • Bachelor degree
  • ITIL foundations certification
  • CompTIA A+ certification

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: North America – US/Puerto Rico
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 061642