Eaton Careers

Territory Sales and Service Manager

Columbia, South Carolina; Charlotte, North Carolina


Job Description

Eaton’s Commercial Vehicle Sales division is currently seeking a Territory Sales & Service Manager to join our team. This position is based in Columbia, SC.
The Territory Sales & Service Manager is responsible for increasing the market share of Eaton products at Heavy Duty and Medium Duty truck Fleets and OEM dealers throughout the territory. In this role, you will develop and implement business plans to achieve territory, region, and division sales objectives in an intensely competitive market in North America.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
  • You will direct face to face sales role calling on Truck Fleet end users & all Truck OEM Dealerships
  • You will collaborate across the entire RFM organization including Technical Services, Call Center, Aftermarket , and Warranty to facilitate customer satisfaction
  • You will train Dealers & End users in use of Eaton products, services, & warranty procedures
  • You will be responsible for regular completion of the following internal reports on customer activities:
    • Report Sales Cycle activities: wins & losses, target product metrics, sales probabilities, barriers to sales efforts, accounts at risk, etc.
    • Territory Monthly Report to update organization on business status & significant market trends, etc.
    • Assess customer requirements and identify unique needs at targeted accounts.    
  • You will design value propositions that drive year over year sales growth and focus on business sustainability
  • You will assist with the introduction of new products to ensure rapid product adoption rate
  • You will assure reliability, accuracy, and relevancy of data in Customer Relationship Management system and Roadranger Warranty System (RWS) by inputting data as required.
  • You will conduct Customer Relationship Reviews (CRRs) to facilitate continuous improvement of Roadranger products and support.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


Required (Basic) Qualifications:
  • Minimum of 4 years of experience working for a manufacturing or distribution company OR 4 years in a vehicle/heavy equipment customer support role
  • Bachelor’s degree from an accredited institution
  • Must be legally authorized to work in US without company sponsorship now and in the future
  • Must have valid Driver’s license
  • 5 years of heavy duty truck experience
  • Technical sales and service background 
  • Experience working for an OEM
Position Success Criteria :
  • Must possess strong written and verbal communication skills
  • Must possess strong presentation skills
  • Must be able to drive and travel to customer sites
  • Must be able to sit, walk, and/or stand 8 hours/day
  • Ability to deliver technical product information to a less technical audience
  • Must possess a depth of people skills to be able to speak with a diverse client base
  • Have good skills with MS Office products for creating regular reports per the above
  • Ability to travel up to 75%

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – US/Puerto Rico
Organization: VEH Vehicle Group

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: Relocation from within United States and / or Puerto Rico
Travel: Yes, 75 % of the Time

Requisition ID: 061361