Senior Technician- Control M
Eaton is a power management company with 2017 sales of $20.4 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries..
Eaton India Information Technology Center (EITC) is focused on the key objective of creating value for Eaton’s Enterprise IT needs and contributes to key strategic objectives by leveraging the talent base in global and regional initiatives that improve Eaton’s competitive advantage, standardization and drive cost out. EITC provides an environment and opportunity to accelerate individual careers in a challenging environment that provides exposure to a world class Information Technology footprint. Employees at EITC are currently part of a globally diverse team of IT professionals who own and deliver solutions to our internal and external customers through capabilities in areas such as ERP, Engineering, Customer Facing Solutions, Business Intelligence, Architecture, Integration, Infrastructure, QA, Application development, Project Management, Security and Compliance etc.
Monitor systems/applications as part of day to day Command Center Operations in 24x7 environments.
Use system and network tools to watch for interruptions in service or other pre-defined system events.
Take predetermined, diagnostic or remedial action wherever required.
Open tracking tickets for service interruptions and set severity based on defined criteria.
Ensure SLAs, schedule, quality and customer satisfactions are meet and exceeded.
Ability to prioritize and successfully handle multiple engagements simultaneously.
Responsible for achieving assigned metrics for the organization.
Contact the appropriate second level support team to respond to each service interruption.
Assist in problem resolution as directed by second level.
Participate in shift hand-off to ensure seamless support at shift turnover.
Expected to perform as a virtual extension of the Eaton Data Center event management team.
•Education - BCA/BE/BCS
•2-4 Years of IT Infrastructure Support Experience.
Knowledge of Data Center Technologies, Facility Maintenance, Wide Area Network and Security.
•Knowledge of Operating systems like Windows, Unix, Linux, etc.
•Knowledge of any system/application monitoring tools like Control-M, CA-7, HP Operations Manager etc.
•Knowledge of Remedy.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Information Technology
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time