Eaton Careers

Technical Support Engineer - IT/Network and Telecommunication (French speaker)

Budapest, Hungary
Sales

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Job Description

Eaton is a power management company with 2016 sales of $19.7 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com.
 
Location: EMEA Business Service Center in Budapest, Hungary 
 
 
The primary function is to provide expert technical support and troubleshooting assistance for after sales activities for EATON Power Quality Division. The service will be provided on several channels: telephone, e-mail, web ticket, internal systems, etc.
Responsible for interfacing with end customers, internal customers and sales organisations, but also with  logistics, quality, R&D, manufacturing and/or sales or service representative when necessary to handle a variety of post-sales technical support functions.
 
Provide assistance to sales functions across EMEA and external customers in areas such as technical assistance, connectivity issues, warranty, repair/calibration request, product changes or returns.
Resolves problems by applying established procedures and tactics, and if necessary implementing new processes for troubleshooting, testing and problem solving.
Additionally, the Lead Specialist act also as deputy Team Leader taking active lead in Business Partner communications, team activity coordination, reporting, training the new joiners or other colleagues, advising colleagues on daily challenges and being active driver of project related team activities.
 
 
Essential Functions:
  • Act as a technical specialist for resolving not-standard customer challenges related to a given product, software, connectivity, network communication, service lines via phone/email/webchat etc.
  • Provide assistance to hardware and software issues which involve L3 and above technical support engineers, R&D and Product Managers.
  • Drive customer loyalty through quality of service, improved value and through a high performance culture.
  • Actively contribute to the effective organization and daily delivery of all aspects of the technical support tasks through various resources - people, process and technology.
  • Proactively act as expert team member for customers to carry out and identify solutions to standard and non-standard task/queries.
  • Contribute to knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest.
  • Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time/cost improvements through team-based problem solving.
  • Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships.
  • Proactively act as expert team member for customers to carry out and identify solutions to standard and non-standard task/queries.
  • Contribute to knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest.
  • Own and drive the creation of daily/weekly/monthly team reporting activities.
  • Lead knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest.

Qualifications

  • Bachelor’s degree (BS/BA) in Computer Science or Electronic/Telecommunication Engineering from an accredited institution (or equivalent professional degree).
  • Experience in Customer Service and/or Engineering and/or Technical Support sector.
  • Strong French and English language capabilities.
  • Knowledge and understanding of the technical parameters in the area of Power Quality, UPS, network communications, servers,  IT protocols.
 
 
What Eaton offers:
  • Eaton Business System offering various tools for management and people development
  • Excellent working environment – safety and ethics is really important for us
  • Challenging projects in dynamic collaborative team
  • Culture & Values - Eaton is more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day.
 
About Eaton:
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. At Eaton, we see things differently.
We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently—if you’re determined, motivated and focused on improving the world around you—then it’s time to see where a career at Eaton can take you.
For more information, visit www.eaton.com/careers

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Europe, Middle East, Africa
Organization: ES EMEA Region

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No

Requisition ID: 060935