Analyst IT - Oracle Sales Cloud
Job Title: Analyst IT - Oracle Sales Cloud & 060747
If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.
We are looking forward to Analyst IT - Oracle Sales Cloud in Eaton’s electrical business, based in Pune, India
In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.
This exciting role is to be a Support Analyst, should Lead and govern software application support for Oracle Sales Cloud.
Your essential responsibilities:
Provides an understanding of both technology and business concepts and is able to articulate business processes.
Maintains a strong knowledge of current and developing technologies impacting the technology domain and User Community. This is to be achieved through continuing education, participation in user groups, professional organizations, ongoing personal research into emerging and evolving technologies
Proactively engages with team and leads to improve upon all aspects of Software Development Life Cycle.
Participates in meetings and facilitate discussion that leads to meaningful dialogue and identifies and documents appropriate system / business requirements.
Works on Analysis and Design for requests assigned in addition to development and testing.
Provides estimates for effort and schedule for assigned tasks. On-Time Delivery and Quality (per Defect Density).
Creates and executes test plans for task and unit level programming deliverables.
Creates test data to prove all test cases. Executes and documents results of test plans to ensure modules will operate properly in the production environment.
Performs peer review of deliverables. Makes recommendations to team.
Assist with unit and integration testing for requests and incidents.
Ensures sign-off on all major system deliverables by stakeholders.
Performs promotion and migration activities of software and components through the pre-production to production instances; and operational activities.
Implements changes in compliance with Eaton practices for change management.
Satisfactorily deliver IT services exceeding the established SLAs while maintaining satisfactory customer feedback.
Maintains understanding of key processes, schedules, cycles, profiles, etc. for the technical systems in use by a customer.
Ability to work independently, work under pressure, adapt to demanding situations and maintain schedules.
Provide ad-hoc, one-on-one training as appropriate by assisting users with questions and procedures for increased technology adoption, and to increase productivity.
Provide regular, clear, and consistent communication (written and oral) on the status of issues, deliverables prioritization and timing back to IT stakeholders.
Consults with customers and IT managers to develop, define, execute and prioritize work assignments and work delivery.
Communicate with customers, suppliers and vendors for issues and resolutions, articulated in terms they understand.
Communicates effectively with both technical and business personnel to gather requirements, communicate expectations, identify solutions, and create action plans.
Collaborate/share support work / Knowledge to other team members and third Party applications/teams.
Recommends and leads improvements to applications and processes in order to decrease issues and maintain quality. (Demonstrates Problem Management Expertise)
Partners with other groups to seek out opportunities to increase end-user customer satisfaction and operational efficiency
Participate in continuous improvements on in-scope support initiatives.
If you are:
· Good analytical skills and debugging skills, business process knowledge
· Good understanding on applications including integrations.
· Good understanding on Software Development Life Cycle and Agile methodologies.
· Working knowledge on ITSM processes.
· A Bachelor’s degree and three to Five years hands on experience in design, development and support with the at least 2.5 years on Oracle Sales Cloud and hands on experience in supporting complex Oracle Sales Cloud issues
· ITIL , or comparable certification desirable.
· Ability to work and lead collaboratively. Strong written and oral communications skills.
· Understands IT application infrastructure and security technologies.
· Understands IT operations, especially production support, release management, and problem management.
Yes! Because you are the one we are looking for, we hope to hear from you now!
*We make what matters work.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day.
It’s where bold, bright professionals like you can reach your full potential - and where you can help us reach
ours. Need more about Eaton? Come on in @ www.eaton.com.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Information Technology
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time