This role is in Accounts Receivable Process in a fast paced, high volume SSC environment that supports Eaton’s global business and operations that use Oracle R12 application for financial accounting and reporting. The position is responsible for cash applications, analyzing deductions, collections with a high degree of efficiency and quality for Eaton business units. This position is responsible for managing a team of employees in Pune, India, one or more Accounts Receivable activities – cash applications, deductions, collections etc. while fostering process improvements and continuous learning. This position is also responsible for managing key production metrics and activities associated with quality audits..
List the essential functions (i.e. key responsibilities with expected end results) which must be accomplished in order to fulfill the purpose of your position as described above.
Management of Teams:
Manages non-Professional staff, in one or more subgroups of Accounts Receivable which will include cash applications, deductions, collections, customer master creation and maintenance etc. depending on the region, ledger and team size by creating goals, mentoring, coaching and providing opportunities to enhance current skill sets in order to foster/empower an innovative team environment.
Day to Day Activities:
Driving customer satisfaction by ensuring accounts receivable activities are performed as per customer expectations and service level agreements
Plans and oversees daily production activities by facilitating continuous process improvements and knowledge sharing/transfer of direct reports in order to drive standardization of processes.
Work allocation and balancing between team members to ensure a balance between employee engagement and customer satisfaction
Manages metrics to meet goals by ensuring direct reports job functions and activities are performed efficiently and effectively in order to support the rapid integration of acquisitions and facilitate divestitures, and reorganizations.
Provides customer support and resolution to issues by metrics monitoring and quality audits in order to assure quality of product to the customer.
Strong focus on internal controls especially to SOX, statutory requirements – local as well as US GAAP, company’s accounting policies
Work on remediation of gaps identified as part of various audits – Internal, External, SOX, Peer Review
Define process/strengthen processes to ensure better and strengthen controls in AP processes
Drives continuous improvement in the team by proactively identifying areas of process simplification, improvement and automation through Lean tools like Six Sigma, BPI, Kaizens, VSM etc. as well as technology
Participates on project enhancements as process knowledge expert.
Prepares monthly metrics reporting for both senior management and the process team in order to identify areas where progress is being made or opportunities for improvement.
Participates in the selection process of hiring candidates
Works with the Process Leader in strategy deployment and also, sharing ideas for strategy development
Other activities assigned by supervisor or special requirements for management or company
Know and comply with Eaton policies: Global Ethics, Values and Philosophy, Management Environmental Safety and Security and Health (MESH).
Describe any specialized knowledge or skill (e.g., technical, scientific, administrative, managerial) which your position requires.
Experienced Manager of People (8-10 years) is essential, preferably a CA/MBA/ICWA
Must have handled a team of minimum 8 + FTE’s
Knowledge of ERP required - Oracle, SAP, MFGPRo
Process knowledge of PTP cycle
Knowledge of SOX/ US GAAP/ India regulatory/Internal control
Effective communication with ability to build successful teams
Excellent written/oral communication skills
Demonstrated process improvement and project leadership skills
Ability to independently achieve consensus and bring forward new ideas to remove barriers
Proactive work style
Ability to work under pressure and balance many assignement at one time
Proven Record of delivery of process improvements.
Ability to own a project and bring it to a logical and successful completion
Change Management Experience is preferred
Core knowledge of AP- Purchase to Pay Cycle
Strong analytical, problem solving and conceptual skills. Must be able to analyze data, identify problem areas, make improvement recommendations, and implement approved recommendations.
Customer focused with an attitude and ability to define and meet customer expectations.
Proven experience with Microsoft Office Suite or similar.
SAP/Oracle Financial or equivalent Financial Systems experience.
Some knowledge of lean tools such as 8-D analysis, Pareto Charts, and Business Process Improvements (BPI).
Demonstrates strong skills on following competencies: Dealing with Ambiguity, Customer Focus, Functional/Technical Skills, Integrity and Trust, Intellectual Horsepower, Managerial Courage, Organizational Agility, Drive for Results.
6.Describe all other aspects of your position that you feel are important and which have not been adequately covered (i.e. unique problems encountered, special freedom to take action, critical outside contacts, exceptional working conditions etc.)
This role will require the candidate to work in shifts Night Shift (18:30 to 03:00 AM (following morning) or 12:30 to 21:30 depending on the region assigned
This role requires an individual to be able to adapt to change in an ever changing environment and manage a staff to those changes.
Supplier of resourcing to other areas of the organization which requires continuous cross-training efforts of staff; managing becomes a challenge to cover work-load and met metrics.
Managing multi-lingual and multi-cultural staff to be able to support our global customer’s expectations for Invoice Processing.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Manager
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only