Eaton Careers

HR Services Team Leader

Budapest, Hungary
Human Resources

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English

Job Description

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E
 
Reporting to the EMEA HR Services Manager, theHR Services Team Leader will manage one of the  contact & administration center teams supporting facilities located in various countries in a regional cluster (France, DACH region, Italy, UK, Hungary, etc. – circa 8K employees). The country list can vary. The responsibility of the Team Leader is to leverage the talent of a team of professionals based in Budapest  to ensure successful delivery of services to internal & external end-users. The Team Leader will also have the responsibility to work & resolve specific cases raised such resolving questions and/or issues that are raised by managers, employees, and HR business partners via phone, through email and within the case management system. The role includes the management of a team of 6 to 10 direct reports.
 
 
Your main duties:
  • Acts as supportive leader and coach to a team of professionals to help deliver high levels of service to internal and external end-users.
  • Participate in the identification & development of new activities that could potentially be embedded in to the HR Services’ scope with the support of the HR Services Manager & the OpEx team.
  • Responsible for supervising the daily activities and workload of the team, including oversight of the accuracy and timely resolution of all incoming inquiries.
  • Serves as an escalation point for the HR Services team and interacts with various levels and departments within the organization for problem resolution as needed.
  • Maintains and develops new solutions in the ticketing system database.
  • Trains and leads the team through issue resolution processes, including root cause analysis as well as issue and workload prioritization.
  • Drives and supports the HR Services team to meet and exceed service level agreements (SLAs).
  • Partners with subject matter experts to find resolutions for complex inquiries and for continuous improvement projects.
  • Responsible for the performance and professional development of the team through ongoing coaching, annual reviews and timely project status updates.
  • Partners with management to ensure the consistent delivery of department communications, Standard Operating Procedures, accuracy and prompt resolution of inquiries, and team concerns.
  • Coordinates team meetings including agenda generation and tracking of action items for follow up.
  • Identifies gaps in team’s knowledge and partners with management to deliver training to produce measurable results.
  • Manage, coach & develop a team of HR Services Agents ensuring a strong succession plan, a highly adaptable group of resources & a highly motivated team.
  • Performs other duties as assigned.

Qualifications

What we are looking for:
Required:
  • University Degree is required and ideally combined with a Master’s degree
  • 1 to 2 years of relevant experience
  • Utilize a variety of technology platforms to conduct daily work (HRMS (Oracle), Case Management System (Remedy), ATS (Taleo), Microsoft Suite etc.)
  • Fluency in English is required. Fluency in an other language would be considered as a definite plus.
  • Utilize a variety of technology platforms to conduct daily work (HRMS (Oracle), Case Management System (Remedy), ATS (Taleo), Microsoft Suite etc.)
  • Fluency in English is required. Fluency in an other language would be considered as a definite plus.
Desired:
  • Work under pressure
  • Initiative and positivity
  • Results Driven
What we offer:
  • Competitive compensation and benefits package
  • Permanent contract in fast growing global company
  • Excellent working environment – safety and ethic are really important for us
  • Learning & Development  - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
     

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Human Resources

Region: Europe, Middle East, Africa
Organization: Corporate Sector

Job Level: Team Leader/Supervisor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No

Requisition ID: 060447