HR Services GBO Team Lead

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking for HR Services Operations Team Lead in Eaton’s corporate business, based in Tanauan, Batangas. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined. This exciting role provides the opportunity to:

  • Manage a group of HR Administrators to respond and support HR Services queries and processes within the defined Service Level Agreement
  • Leverage the talent of a team of professionals and manage the day to day activities to ensure successful delivery of services to our internal clients
  • Contribute to the long-term development of HR Services organization
Your essential responsibilities:
  • Act as supportive leader and coach to a team of professionals to help deliver high levels of service to internal clients
  • Responsible for supervising the daily activities and workload of the team, including oversight of the accuracy and timely resolution of all incoming inquiries
  • Serve as an escalation point for the HRS Global Back Office and interacts with various levels and departments within the organization for problem resolution as needed
  • Train and lead the team through issue resolution processes, including root cause analysis as well as issue and workload prioritization
  • Drive and support the Global Back Office team to meet and exceed service level agreements (SLAs)
  • Partner with subject matter experts to find resolutions for complex inquiries
  • Responsible for the performance and professional development of the team through ongoing coaching, annual reviews and timely project status updates
  • Coordinate team meetings including agenda generation and tracking of action items for follow up
  • Identify gaps in team’s knowledge and partners with management to deliver training to produce measurable results
  • Participate in the selection, training, coaching and development of new and existing team members
  • Perform quality checks to ensure accurate resolutions are being provided and gaps are being addressed
  • Perform other duties as assigned

Qualifications

If you have:
  • Bachelor’s degree
  • 5 years of experience in HR BPO
  • Must be willing to work on night shift
  • Stakeholder Management and Relationship Building
  • Experience in Operations Management and Risk and Issue Management
  • Excellent Customer Service and Strong Communications Skills
  • Strong analytical, problem-solving skills and detail-oriented
  • Able to work well with people across multiple functions and cultures
  • Advanced PC skills (Microsoft Excel, Outlook, Word and databases)
  • Experience with Oracle or any other HRMS applications
 

Yes! Because you are the one we are looking for, we hope to hear from you now!

#LI-PM2

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Human Resources

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Team Leader/Supervisor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No