Eaton Careers

Senior Technical Support Representative

Houston, Texas; United States


Job Description

Eaton’s Measurement Technology division is currently seeking a Senior Technical Support Representative to join our team. This position is remote based – the candidate can be located anywhere in the United States.
The Senior Technical Support Representative is responsible for providing onsite customer support for critical issue resolution.  In this role, you will interact with high profile customers, supporting them through phone, email, or other remote communication mediums.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
  • You will research cases, run tests, and interface with Wonderware Technical Support for Tier Two escalation.
  • You will interact with Level 1 phone support and offer assistance as applicable.
  • You will document all customer interactions in call tracking database, keeping track of technical notes to aide in enhancing processes and procedures.
  • You will facilitate and support continuing education and technical training for Level 1 team members.
  • You will act as a technical account manager for key Customer First accounts.
  • You will focus studies on extended Wonderware product offering, upselling where appropriate.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


Required (Basic) Qualifications:
  • High School diploma from an accredited institution
  • Minimum of three (3) years’ experience working with Wonderware software suite in a technical capacity
  • Relocation assistance is not available for this position. Only candidates currently located within a 50 mile radius of Houston, TX, will be considered.
  • Must be legally authorized to work in the United States without company sponsorship. 
Preferred Qualifications:
  • Bachelor’s Degree from an accredited institution
  • Minimum of five (5) years’ experience with technical support for Wonderware software
  • Certification(s) in relevant Microsoft products (i.e. Excel, PowerPoint, Word, Outlook)
  • Certification in Wonderware core software (i.e. OPC, InTouch, Application Server, Historian, and/or DAServers
Position Success Criteria :
  • Ability to multitask
  • Ability to demonstrate team oriented approach
  • High attention to detail
  • Strong interpersonal skills
  • Ability to self-motivate and work autonomously

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – US/Puerto Rico
Organization: EPG CHD MTL Measurement Technology Limited

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 059349