Eaton Careers

Service Sales Senior Engineer

Riyadh, Saudi Arabia


Job Description

State the primary function or overall purpose of your position.
The Service Sales Manager will maintain and develop service sales business in the defined area for the electrical systems products, will have a monitoring and coordinating brief for other products. This role will contribute to the sales objectives and sales plans within the ME region. Furthermore the role identifies and communicates proposed scope of work to the service organization to ensure maintenance support and technical service to existing and new customers. The role includes the commitment to develop and maintain tools to create synergies and increase the effectiveness and productivity of the service operations activities across the ME region, whilst applying the Eaton standard work practices as defined by EBS and driving Eaton’s Zero Safety Culture.
Place in the organization The Service Sales Manager reports directly to the Regional ESS Sales Leader and is based in Dubai, UAE.

ESSENTIAL FUNCTIONS: (Limit yourself to 8-12 statements)
List the essential functions (i.e. key responsibilities with expected end results) which must be accomplished in order to fulfill the purpose of your position as described above.
Executes and Drives  the ME Service Strategic Plan to ensure growth and sustained profitability in line with Eaton’s coverall Strategic Goals. Achieves/exceeds annual targets as set in Profit Plan and APEX.
Manages large key accounts, tracking of customer and market/technical developments and detects business opportunities (utilize the install base). Understands major competitor’s tactics, organization, distribution, strategy and pricing.
Works to put in place long term agreements with target accounts focused on O&G accounts.  This to cover installation services, planned maintenance, call out services, spare parts management and engineering services.
Supervision of quotations, orders and service contract management. Deals with customer disputes, complaints and quotes professionally. Report out financials
Supervision and follow up of correct and timely commissioning and repair / maintenance services, of Power distribution systems
Internal and external communication and reporting. Conducts regular team meetings in order to update employees about work in progress and results and to enhance teamwork and motivation.
Creates synergies and increases the effectiveness and productivity of the combined sales and service teams. Efficient planning of resources. Manages and optimizes work processes, identifies and develops possibilities for future growth and bringing them to the attention of the relevant team.
Ensures that the highest level of safety standards are implemented and aligned with MESH; Eaton’s Zero Incident Safety Culture as well as National guidelines, procedures and certificates (VCA, BA4-5,…)
Initiates and drives process improvement actions based on regular on-going evaluation of performance results. Champions change, with a positive, cooperative etc. work attitude, implement appropriate training for Eaton personnel and customers.
Represents Eaton at senior levels within the industry to enhance our profile as a total solutions provider.
Develop and manage the end-user, in the ME region.
Participates actively in the EMEA Service Managers team
Manage the sales performance functionally and directly with the Quote and Order management team.
Next Level Above Immediate Superior
Immediate Superior
Sales Director
GCC Service Sales Manager
Record any measurable statistics which your position impacts such as production expenses, maintenance expenses, sales volumes, payroll costs, capital expenditures, research budgets, cost of purchases, value of inventories controlled, employees supervised (direct and indirect).
- define and commit to quarterly and yearly target of USD 2M.
- Write an overall Service & After Market strategy for the ME region;
- Responsible for geographical coverage including closing agreements with end-users or contractors
- Continuous development of Service & After Market processes;
- Compliance and quality of Service & After Market processes;
- Timely availability of information and reporting to management.
Management of sales team, with the responsibility of pipeline review.

Describe any specialized knowledge or skill (e.g., technical, scientific, administrative, managerial) which your position requires.
Graduate or equivalent, preferably with 5years’ experience as service sales manager
- Preferably: graduated as an engineer, experience in a service environment with electrical equipment
- Commercial skills, relationships builder, customer focus
- Results driven
- Managerial skills: team leadership, change management, builds organizational capability, thinks and acts strategically
- Business integrity, ethical behavior
- Process improvement / project management skills
- Good knowledge of standards and regulations in accordance with IEC and NEMA/ANSI.
- Proficient in English language; Arabic is a bonus
- Advanced MS Office skills (Excel, Outlook, Word en PowerPoint), knowledge ERP business system
Describe all other aspects of your position that you feel are important and which have not been adequately covered (i.e. unique problems encountered, special freedom to take action, critical outside contacts, exceptional working conditions etc.)
 Travel required up to 75%


As above

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Europe, Middle East, Africa
Organization: Middle East

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: Yes, 75 % of the Time

Requisition ID: 059140