Eaton Careers

Site Infrastructure Support Analyst

Los Angeles, California
Information Technology


Job Description

Join Eaton’s Information Technology team and help positively impact our business through leading technologies, exciting and challenging enterprise projects and new platforms.  We are currently seeking a Site Infrastructure Support Analyst to join our team.  This position is based at our Los Angeles, CA facility. No relocation is being offered for this position. 
The SIS Analyst is responsible for providing end user support, supporting device lifecycle management, and ensuring compliance with all of Eaton's policies and procedures with minimal supervision.  Our customers include all of Eaton’s users (local and remote). This includes:
  • Working on tickets and meeting defined service level agreements for the resolution of: incidents, requests, changes, and problems, as well as tasks assigned as part of one of those ticket types.
  • PC/device lifecycle management - replacing outdated end user and infrastructure hardware when needed and planned for.   This includes provisioning, asset management, and disposal. 
  • Ensure compliance with defined policies and procedures around end user client security and infrastructure, site IT disaster recovery planning, as well as participation in IT projects that require coordination, communication and/or implementation.
  • Provides assistance to remote technical resources who administer network switches, servers and other IT infrastructure.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.  In this role:
  • You will deploy, configure, and support  hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users.
  • You will follow standard ITSM processes of Asset Management, Change Management, Incident Management, Request Management, Problem Management and Project Management to serve end users and maintain high levels of performance in achieving service level agreements.
  • You will be responsible for the annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
  • You will participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
  • You will Assist with support of site-based IT systems.
  • You will participate in trouble-shooting and resolution of larger IT issues.  Participate in efforts related to root cause analysis and problem management as needed.
  • You will act as the liaison between IT and users to drive IT standards.  Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity.
  • You will participate in internal audits related to IT processes, procedures, software, and systems.  Influence budgeting, forecasting, and spending for IT infrastructure as required.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


Basic Qualifications:
  • High School Diploma or GED from an accredited institution.
  • Minimum 2 years of IT experience.
  • Relocation is not being offered. Candidate must be located within a 50 mile radius of the Eaton Los Angeles, CA facility.
Preferred Qualifications:
  • Associate Degree in business or technology.
  • ITIL, MCSA, or comparable certification.
  • CompTIA A+ certification.
  • 5 plus years of IT experience supporting Windows operating systems and PCs.
Position Criteria: 
  • MS Windows Operating Systems experience.
  • MS Office Suites experience.
  • Hardware - PC’s, laptops, mobile devices, PC peripherals
  • Working knowledge of other IT infrastructure – network, servers, storage, phone systems.
  • Knowledge of miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
  • Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology.
  • IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: North America – US/Puerto Rico
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 059135