Eaton Careers

Knowledge Manager Electrical Customer Care

Budapest, Hungary


Job Description

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check:
As Knowledge Manager Electrical Customer Care, you will be responsible for creating knowledge management framework for CC. Document core processes & implement monitoring and control of constant KMDB updates performed by CC operational staff. Recommendations of CI & automation opportunities based on core processes documented.
Your main duties:
  • Documents Core processes for CC & E2E
  • Defines & maintains a KM framework
  • Recommends a KM tool & enforces its use, and its content by implementing KM usage measurement
  • Works & support the TL’s to maintain KMDB once established
  • Works with the CI Lead to document new/ improved processes
  • Identifies CI & Automation opportunities for CC based on core processes.
  • Supports transition of work to Budapest
  • Work with knowledge owners E2E across all functions ELEC


What we are looking for:
  • College or University qualification
  • Minimum 5 years’ experience in a training related role
  • Deep understanding of cultural, verbal & written communication styles of European customers/end-users expectations.
  • KMBD Tools
  • Managing stakeholders, excellent communciation skills, understanding of process design.
  • Clear & conscise communication re expectations & deliverables.
  • Escalations management skills.
  • Mentoring & coaching.
  • Patience.
  • Open minded.
  • Excellent communication skills.
  • Experience with ERP, case management sytems
  • Computer skills – Must be fluent in the use of standard software, such as Excel, Word and PowerPoint
What we offer:
  • Competitive compensation and benefits package
  • Permanent contract in fast growing global company
  • Excellent working environment – safety and ethic are really important for us
  • Learning & Development  - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Europe, Middle East, Africa
Organization: ES EMEA Region

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No

Requisition ID: 058880