Eaton Careers

Senior Customer Support Representative

Euclid, Ohio


Job Description

Eaton’s Fluid and Motion Control Systems division is currently seeking a Senior Customer Support Representative to join our team. This position is based at our Euclid, OH facility.
The Senior Customer Support Representative is responsible for developing and maintaining customer relationships with focus on growth opportunities and up-selling products as an extension of the sales force. In this role, you will manage performance against customer requirements in accordance with contract obligations, terms and conditions.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
  • You will provide continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers’ needs
  • You will ensure orders are entered into the ERP system and/or other support databases checking for alignment and accuracy of demand plan for assigned customers within the SIOP process
  • You will support customer’s supplier web-based purchasing systems’ requirements are being fulfilled
  • You will coordinate the internal activities of all departments involved in achieving customer commitments, issue resolution by achieving a mutually acceptable solution between Eaton and the customer, and represent Eaton in delivering plant recovery plans
  • You will manage Customer Metrics/Customer Complaint Process and keeps customer database updated with all activities and maintains all records for account responsibility
  • You will assess market channel delivery options
  • You will support negotiation of contract pricing, delivery, administrative requirements and conditions ensuring compliance with Eaton’s policies, terms and conditions from proposal through shipment
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


Required (Basic) Qualifications:
  • Bachelor’s Degree from an accredited institution
  • Minimum of two (2) years of customer interfacing and/or support experience
  • Relocation assistance is not available for this position. Only candidates currently located within a 50 mile radius of Euclid, OH, will be considered.
  • This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
Preferred Qualifications:
  • Experience in the Aerospace product knowledge
  • Prior experience working in a professional role in a manufacturing environment
  • Proficient in Excel, MS Outlook, Qlikview, PowerPoint, MRP Systems (e.g., MFGPro, SIEBEL)
  • Prior experience in forecasting, leadership skills/experience
  • Experience utilizing SAP and/or Oracle based software platforms
Position Success Criteria :
  • Ability to demonstrate high attention to detail
  • Ability to perform in a fast-paced and high volume environment with accuracy
  • Ability to follow-up, learn, and apply new concepts
  • Ability to confirm contractual agreements/terms are met through utilization of contracts matrix
  • Ability to demonstrate effective communication skills – both written and verbal
  • Ability to display presentation skills
  • Ability to show data analysis skills

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – US/Puerto Rico
Organization: AER FMC Fuel Motion Control Systems

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 058402